*(02) CUSTOMER SERVICE OFFICERS (M/F) needed at ACTIVA ASSURANCES*

RECRUITMENT
02 CUSTOMER SERVICE OFFICERS (M/F)
Douala-Cameroon
Application deadline
05/12/2025
How to apply?
Globus
Committed to your success
Activa
-assurances
passionately about customers
ACTIVA ASSURANCES is looking for the following services:
Job title: Customer Service Representative M/F
Number of positions: 02
Location: Douala – Cameroon
Type of contract: Permanent
Offer date: 04/28/2025
Main mission:
Reporting to the Customer Experience Manager, your mission will be to guarantee an exceptional customer experience through
efficient, rapid and qualitative management of requests, complaints and needs expressed by customers on the various contact channels.
Job content:
Receive, analyze and process customer requests via telephone, email or in person.
Resolve complaints within the required timeframe or escalate them if necessary.

Inform customers about products, services and procedures according to current standards.
Identify bottlenecks in the customer journey and suggest areas for improvement.
Participate in customer satisfaction surveys and feedback analysis.
Update customer information in management tools.
Prepare reports on processed requests and monitor service performance.
Actively collaborate with the call center and other departments (Sales, Marketing, Claims, Development).
Participate in the implementation of customer information campaigns.
Report operational incidents and suggestions for improvement to management.
Required profile
Diploma: Bac+2/3 in Marketing, Sales, or related fields
Experience: Minimum 2 to 3 years in a similar customer relations role, ideally in the insurance, banking or
services sector. Experience in outgoing calls would be an asset.
Skills:
Excellent listening and complaint management skills
Proficiency in customer relationship management tools (CRM, databases)

Strong reporting and performance monitoring skills
Good knowledge of insurance products and services
Ability to analyze and synthesize customer situations
Ability to use office tools (G-Suite) to produce relevant documents.
Good written and oral skills in French and English
Attitudes:
Sense of service and customer orientation
Proactivity and autonomy
Team spirit and interdepartmental cooperation
Ability to adapt to changes
Resilience and stress management in a demanding context