02 PSYCHO-SOCIAL SUPPORT TEAM LEADER(PSS TL)
IDENTIFICATION
Job Title: PSYCHO-SOCIAL SUPPORT TEAM LEADER
Reports to: Protection Activity Manager
Duty station North-west and South-west
Type of contract Fixed Term
Availability: November 2024
Main objective
and Tasks
Under the direct supervision of the Protection Activity Manager and the technical
supervision of the Program Protection Technical Referent the PSS Team Leader will
be primarily responsible for ensuring the overall implementation of activities to
address mental health and psychosocial needs while meeting quality standards. The
PSS Team Leader will directly supervise the day-to-day work of the PSS Workers /
Social Workers and Psychologists working in their district(s). They will also provide
weekly/monthly reports to the PAM and PPTR.
Generic Duties:
• Direct supervision of Social Workers and Psychologists;
• Conduct an initial assessment with new Social Workers; prepare & implement
a tailored induction plan including shadowing, observing and conducting role
plays;
• Ensure adherence of social workers and psychologists to protection principles,
code of conducts and internal SOPs;
• Provide weekly and monthly updates to the PAM and PPTR on MHPSS
activities in the NWSW.
• Conduct weekly case conferences to help Psychologists and PSS workers
handle critical and difficult cases.
• Review the work of the Psychologists and Social workers to ensure that the
PSS needs of the community are addressed through our intervention
• Ensure Community Based PSS is delivered according to internal MHPSS
guidelines.
• Monitor timescales for response, decision-making and follow-up through the
internal MHPSS Platform with support from the PAM and Protection Data
Management Officer;
• Identify staff gaps and training needs when they arise and communicate them to
the Program Protection Technical Referent for his action;
• Ensure weekly activity plans are created and clearly displayed in PSS activity
locations;
• Ensure the Referral Database is updated on a weekly basis and submitted to the
PAM and Protection Project Referent;
• Manage all requests for information/intervention from the PAM;
• Ensure dissemination of clear and reliable information on service provision and
other pre-selected key topics;
• Submit weekly and monthly activity plans, reports and recommendations;
• Represent the organization at general coordination working groups and clusters
with donors, humanitarian actors and local authorities, when requested;
• Carry out all tasks respecting key protection principles including but not limited
to: PSEA, do no harm, non-discrimination, confidentiality, accountability and
need-to-know principles;
• Any other tasks assigned by the Protection Coordinator. / Program
coordinator
Specific Duties
• Plan and design the Community Based PSS activities in collaboration with the
PAM, the Program Protection Technical Referent and all the team members,
accordingly to INTERSOS guidelines on PSS activities;
• Ensure PSS workers have the appropriate resources necessary for conducting
group activities
• Ensure all Community spaces – WGFSGBV are designed as per internal and
international guidelines and collaborate with CBPO in the establishment of the
same
• Ensure that the Guidance and advice provided by the Protection Coordinator and
Program Protection Technical Referent are followed by the team and provide
feedback to them
• Ensure that the PSS needs of the community are properly assessed, mapped and
analyzed and work with the Program Protection Technical Referent and Project
activity Manager to fine tune our intervention to address the needs
• Ensure all tools for assessment and measuring impact are used properly by the
team
• Ensure the MHPSS Platform is updated on an ongoing basis; review entries and
highlight any discrepancies to the Program Protection Technical Referent or
PAM;
• Ensure the Referral Database is updated on a weekly basis and submitted to the
PAM/Program Protection Technical Referent
• Ensure proper storage of sensitive data through a correct use of internal
databases;
• Assist Project Activity Manager in the planning and facilitation of the induction
process for all newly recruited Social Workers and Psychologists on protection
principles, the case management process, the relevant SOPs and the data filing
and storing procedures (and other relevant topics);
• Assist the Protection Project Referent in planning and delivering capacity
building trainings for Social Workers and Psychologists;
• Receive external and internal referrals in line with set criteria and allocate them
among Psychologists/Social workers; ensure that referring agencies receive
timely feedback on actions taken, when necessary and appropriate in light of
confidentiality requirements.
Educational and
Professional
experience
required
• A minimum of Bachelor degree in Psychology, Counseling, or related fields
• Should have a Minimum of 3 years of Experience as Psychologist or MHPSS
related role with an NGO/INGO in the context of NW and SW.
• Good understanding of MHPSS procedures and principles
• Previous experience in managing staff/Team will be an asset.
Technical and
behavioral
skills
required
• Experienced in Workshop and capacity building facilitation
• Previous experience in cluster activities.
• Flexible and ready to multitask and adhere to instructions.
• Excellent interpersonal skills and ability to work and integrate in a
multicultural team.
• Strong organizational skills and ability to efficiently manage multiple priorities,
deadlines and tasks.
• Solid time-management skills, resourcefulness and attention to details.
• Flexibility and adaptability; Ability to work under pressure.
• IT Initiative
: Advanced Knowledge of
• Microsoft Office Suite (Word, Excel, outlook),
• Mainstream web browsers (Google Chrome, Microsoft Edge, Mozilla
Firefox)
• Web-based mainstream chat and conferencing tools/platforms (Skype, Teams,
Zoom and WebEx)
• Web 2.0 tools (cloud storage, webmail and others)
Languages and
Communication
• Fluency in both written and oral formal English
• Strong analytical and reporting skills
• Fluency in Pidgin English
• Good writing skills
