02. Senior Communication and Information Management Assistant needed at ETD/BP*

02. Senior Communication and Information Management Assistant – G6

Grade: G6

Publication Date: May 9, 2025

Closing Date ( midnight, Cameroon time): June 1, 2025

Position No.:  YAOUNDE/RB/G6/03/2025

Job ID: 12989

Department: BR-Africa

Unit: ETD/BP-Yaoundé

Duty Station: Yaoundé

Contract Type: Fixed Term

The recruitment process for General Service (GS) staff is subject to local recruitment rules and Article 4.3 of the ILO Staff Regulations. In this context, the ILO will only offer a contract to persons who hold valid residency status and work permits in the Republic of Cameroon.

Can participate:

Internal ILO candidates, in accordance with paragraphs 31 and 32 of Annex I to the Staff Regulations.

External candidates

The ILO values ​​diversity among its staff and welcomes applications from qualified women. We also encourage applications from persons with disabilities. If you are unable to complete our online application form due to a disability, please email ilojobs@ilo.org .

*Conditions of employment for external candidates: In accordance with current ILO practice, the external candidate will normally be recruited at the first step of this grade.

Organizational structure

This position is located within the ILO Technical Support Team for Decent Work for Central Africa and Country Office for Cameroon, Equatorial Guinea and Sao Tome and Principe (ETD/BP-Yaoundé) unit, whose mission is to improve access for men and women to decent and productive work, in conditions of freedom, equity, security and dignity. The office’s mandate is to promote rights at work, encourage the creation of decent jobs, develop social protection and strengthen dialogue in the search for solutions to problems in the world of work. This unit is directly involved in defining the Office’s communication guidelines, particularly in its creative and innovative aspect. In particular, he or she is responsible for managing social networks and organizing events to increase the visibility of ETD/BP-Yaoundé.

Main mission

As a member of the team, the incumbent provides high-level support to communication and information management, and is responsible for delivering, completing and/or monitoring the delivery of specialized support services. The incumbent works with a focus on efficiency, effectiveness and client service, supporting advocacy, awareness-raising, media relations, event management, research, publication, documentation and information management activities, in line with ILO communication strategies at the national and/or regional and global levels. The incumbent ensures the correct application of communication and information management rules, regulations, policies, procedures and guidelines. The incumbent evaluates and provides input into the design and improvement of communication and information management services and delivery processes.

The incumbent works under the direct supervision of the Director of ETD/BP-Yaoundé. This supervision focuses on service delivery and involves verifying that agreed results are achieved and that work is coordinated and integrated with related services. Assignments are generally carried out with minimal supervision, with the incumbent having a high degree of autonomy, particularly with regard to matters relating to the execution of operational activities. The work is reviewed to verify the feasibility of recommendations and the accuracy of final results.

Labor relations

Internal contacts are with relevant staff and managers in field offices, project offices and headquarters to collaborate on assignments, provide support and guidance in resolving complex issues in compliance with applicable standards. Contacts are also aimed at coordinating activities with other units for the delivery of interdependent services. The incumbent regularly liaises with, seeks and receives guidance from, the regional communications unit and information management services at headquarters.

External contacts take place mainly with the media, the general public, academic institutions, service providers and counterparts in United Nations agencies and other international organizations, and aim to exchange information on ILO activities, coordinate and monitor pending issues and the creation of communication and information products, and contribute to the resolution of complex communication issues.

Essential Functions and Responsibilities

1. Undertake and carry out specialized support services in a range of areas related to communication and information management, including promotion, awareness-raising, media relations, event management, research, publications, documentation and information management. Provide support to management on internal communications within the office.

2. Keep abreast of ILO issues related to the world of work and its national and regional priorities.

3. Identify communication and information management needs and discuss specific assignments with relevant staff and managers. Provide support in the design and development of the most appropriate communication and information products to convey key messages and target different audiences.

4. Develop and/or review communication and information products by collecting information from a variety of sources, ensuring accuracy of content and ensuring the quality of their presentation and design in accordance with applicable standards.

5. Conduct press reviews and research current events on topics of interest to the ILO. Disseminate them within the Office and to the Regional Office, Headquarters and other relevant parties, as appropriate.

6. Provide documentation services and administer and update web pages, databases and web content management systems, classifying information and ensuring its consistency and compliance with applicable standards. Develop and maintain a media contact or distribution list.

7. Compile statistics and analyze data and information on web pages, social media and other communication and information management activities.

8. Identify opportunities to promote key messages to diverse audiences, including the media, and assist in the planning and organization of meetings, campaigns and other events.

9. Stay abreast of developments in communication and information management techniques, tools, standards, guidelines and good practices, and provide guidance and training to staff to enhance knowledge. Monitor and guide the work of support staff performing communication and information management tasks, as required.

optional section (if necessary)

10. Evaluate work methods and procedures and propose improvements. Evaluate the impact of changes and recommend necessary follow-up actions. Work closely with other administrative areas to ensure the efficiency and effectiveness of activities in the design and delivery stages of services, and recommend improvements to interdependent processes.

11. Respond to inquiries. Manage the office documentation centre and ensure efficient filing, retrieval and organization of documents, as required.

12. Attend and participate in internal and/or United Nations committees and working groups.

13. Perform other relevant duties as required.

-Minimum requirements

Training

The incumbent must have completed secondary education. Training in a field related to communication or information management.

Experience

At least six years of experience in administrative support, primarily in communications or information management support services.

LANGUAGES

Excellent command of French and/or English. Working knowledge of Spanish and/or Portuguese would be an asset.

Knowledge and skills

(technical and behavioral)

Good knowledge of communication and/or information management techniques.

Good knowledge of multimedia techniques and platforms.

Good knowledge of the production and use of multimedia products.

Good knowledge of PC software (including word processing, spreadsheets and presentation software) such as Microsoft Office.

Knowledge of event planning and organization.

Background knowledge and understanding of ILO programmes and activities.

Knowledge of methods and techniques for assessing the quality and effectiveness of process delivery.

In addition to the core competencies defined by the ILO [integrity and transparency, sensitivity to diversity, orientation towards learning and knowledge sharing, client focus, communication skills, orientation towards change, takes responsibility for results, concern for quality, collaboration], this position requires the following competencies:

Ability to interpret and comply with applicable rules, regulations, policies and procedures.

Ability to adapt quickly to new software and computer systems, including website updates, desktop publishing and graphic design.

Ability to code and classify information according to established standards.

Ability to adapt communications to the target audience.

Ability to research and analyze information from a variety of sources.

Ability to write and edit content and web pages.

Accuracy, attention to detail and skills in document design, layout and formatting.

Ability to coordinate the work of support staff.

Ability to work in a multicultural environment and demonstrate non-discriminatory and gender-sensitive behavior.