We at MTN Cameroon are a purpose and value-led organization.

At MTN Cameroon we believe that understanding our people’s needs and aspirations is key to creating experiences that delight you at work, every day. We are committed to fostering an environment where every member of our Y’ello Family is heard, understood, and empowered to live an inspired life. Our values keep us grounded and moving in the right direction. Most importantly, they keep us honest. It is not something we claim to be. It is in our DNA.

As an organisation, we consider it our mission to create an exciting and rewarding place to work, where our people can be themselves, thrive in positivity and ignite their full potential. A workplace that boosts creativity and innovation, improves productivity, and ultimately drives meaningful results. A workplace that is built on relationships and achieving a purpose that is bigger than us. This is what we want you to experience with us!

Our commitments go beyond an organisational promise. It is in our leadership and managerial ethos to meaningfully partner with our employees, customers, and stakeholders with a vision to realise our shared goals.

Our values dubbed, LIVE Y’ello, are the cornerstone of our culture.

Lead with Care

Can-do with Integrity

Collaborate with Agility

Serve with Respect

Act with Inclusion

• Assist in the coordination of network and information system department’s activities related to regulatory and ensure that all associated administration is carried out effectively.
• Collect network statistics to finalize annual/ quarterly/ monthly reports or any other required reports to provide to regulatory bodies and government departments
• Provide guidance related to regulatory technical requirements to different company units and regulatory team members, on the effective implementation of the required laws and regulations so that network compliance is evident.
• Interact with external /third parties (if required) such as other mobile operators, regulators and other public organs for all matters related to electronics communications regulations with respect to the Network Group and Information System’s requirements
• Assist the Regulatory Technical Manager with type approval inspections: Ensure that any infrastructure built or integrated in the network comply with regulatory and legal requirements agreements
• Reporting on frequencies use, interurban links and any other NW or IS event to prevent penalties
• Collate, compile and prepare required reports (activity and weekly reports) and regulatory submissions for consultations
• Submit reports and recommendations as required to Regulatory Technical Manager
• Regulatory Compliance and Strategy: Monitor and analyze telecom regulations, proposing strategies to navigate economic and service-related compliance requirements
• Service Quality Standards Compliance: Ensure compliance with service quality standards defined by regulatory bodies, managing internal processes to meet or exceed these standards
• Cost-Benefit Analysis: Conduct cost-benefit analysis to evaluate investments in new services or infrastructure, aligning them with regulatory requirements and economic sustainability
• Policy Landscape Analysis: Conduct in-depth analysis of the regulatory and policy landscape, identifying emerging trends, regulatory changes, and potential opportunities or threats
• Government Relations Management: Manage relationships with government officials, regulatory authorities, and policymakers, advocating for policies that promote a competitive and innovative telco sector
• Legislative and Regulatory Monitoring: Monitor legislative and regulatory developments, suggest proactive responses to potential policy changes

Education:

• Minimum of 3 years University degree or equivalent in electronic communications, information technology or computer science.
• Bilingual (French & English) BA

Experience:

• At least 3 years’ experience in telecoms environment

Functional Knowledge & Skills:  

• Telecommunications Regulatory Knowledge
• Service Quality Metrics and Standards
• Service Level Agreement (SLA) Management
• Regulatory Compliance Monitoring
• Legal and Contractual Acumen
• Compliance Reporting and Documentation
• Public Policy Evaluation
• Emerging Technology Awareness
• MTN systems (relevant to customer management)
• General knowledge of sales and customer service processes
• MTN environment / Organizational structure
• Complaint Management Overall Billing Management end to end process and system
• Contracts implementation
• Customer Management
• MTN policies and procedures
• Computer literate
• Revenue Assurance
• Computer & Information Technology Appreciation
• AI/ML
• Compliance & Regulation
• Continuous Improvement
• Assertive and strong “can-do “attitude” combined with an ability to prioritize resources to get maximum outputs

Behavioural Qualities (Live MTN Values)

• Lead with Care
  • Demonstrates our curiosity and determination to be game changers.
  • Own and deliver on our bold ambitions to generate value for our internal and external stakeholders
  • Lead with humanity and empathy
  • Nurture relationships and act in the benefit of people, communities, societies, environment & planet
  • Completely accountable
  • Humble & considerate

• Can-Do with Integrity
  • Steadfast in our commitment to equity, ethics & morality.
  • Discern right from wrong when “doing
  • Honest and candid
  • Bold & courageous – free to speak up and trustworthy in action, behavior & thought
  • Do right by others –

• Collaborate  with Agility
  • Demonstrates how to collectively engage and work to achieve our shared purpose
  • Forge meaningful partnerships, operate with a solution mindset and take personal accountability for our contribution
  • believe in our shared goals
  • learn, adapt, break barriers, fail-fast and discover new ways to make a positive impact

• Serve  with Respect
• Demonstrates our higher purpose to be of service for good
• Humble and modest in our interactions
• Mindful of personal actions and its impact on people, customers, communities, ecosystems, nation state, shareholders & regulators
• Treat others with dignity, open yourself to other’s views and believe in collective mission to serve for the greater good