The Hotel Vendôme is looking for Experienced hotel receptionist

The Hotel Vendôme is looking for 01 Experienced hotel receptionist as part of its activities

We are looking for a hotel receptionist to serve as the first point of contact for our guests and manage all aspects of their accommodation

This includes registering guests, managing bookings, and providing information about rooms, rates, and amenities. If you have a taste for customer service and professional experience in the hospitality sector, we would like to meet you.

Responsibilities

• •  Perform all arrival and departure tasks
  •  Manage telephone and online bookings
  •  Record customer information (contact details, dates of stay, etc.)
  •  Greet guests upon arrival and assign rooms

•  Provide information about the hotel, available rooms, rates and facilities
•  Respond to customer complaints in a professional and timely manner
•  Liaise with housekeeping staff to ensure all rooms are clean, tidy and fully equipped to meet guests’ needs
•  Confirm group bookings and provide personalized services for VIP clients and event attendees, such as wedding guests
•  Offer complementary equipment and services, if appropriate
•  Maintain records of reservations and payments

Desired skills:

• •  Work experience as a hotel receptionist or other similar position
  •  Experience with hotel reservation software, such as Hotel Soft de Barcles, HotelPro, Hotis, iPlan etc…

•  Knowledge of how booking sites, such as Booking and TripAdvisor work,
•  Customer service attitude
•  Excellent organizational and communication skills
•  A degree in hotel management would be a plus

HOW TO APPLY?

Send CV to the following e-mail address

recrutement@hotelvendome.cm

Location: Yaoundé