ACTIVA Cameroon is looking for the needs of its services (02) Two versatile Customer Advisors (M/F)

Location: Douala Cameroon
Type of contract: Self-employed representative
Duration: 1 year (renewable)  

JOB PROFILE

Attached to the Commercial Department of ACTIVA Assurances Cameroon, the versatile customer advisor’s mission is to welcome and interact with customers on the various contact channels (call center, WhatsApp, public Facebook pages, Twitter, LinkedIn, etc.) and guarantee their satisfaction when using ACTIVA’s products and services. Prospect and equip customers with insurance products as part of remote telesales activity.

MAIN MISSION

Greet the customer at the call center, assist him and provide after-sales service by telephone
Listen to the needs of the customer and discover its uses. Customize the solution in order to offer adapted and innovative solutions.

Knowing how to analyze the client’s situation based on the information gathered. Define the appropriate actions to provide efficient processing of the request
Propose and sell ACTIVA Assurance offers and services by telephone
Report all information and potential malfunctions on offers, services, processes and customer satisfaction. Ensure compliance of customer information in databases.
Know how to share experiences and practices, cooperate and collaborate with sales teams, communication, etc. to meet customer needs efficiently.
Contribute to improving ACTIVA Groupe’s E-reputation and make our digital presence a success
Identify and monitor our main influencers on social networks, make them ambassadors of our brand Improve skills according to self-identified needs and by the manager
Technical skills:
Special qualities:

Team spirit
Knowing our offers and services
Knowing our tools, processes and methods
Knowing our objective and our values
​​Making business decisions
Proactivity and strong sales and argumentative skills
Ease of input and interaction with apps Seek to improve
Training & experience:

Resistant to stress and pressure
Ability to listen, understand and analyze Availability
Sense of customer service
Mastery of English and French
Good speech
Bac + 2/3 of the BTS, DUT or Bachelor’s degree in management, communication business, commercial action. A minimum of one or two years’ experience in an insurance or Telco customer relations environment is desired.

HOW TO APPLY

The application file consists of a detailed CV (PDF format) which must be submitted exclusively via the following link: https://bit.ly/3FY6Jpy .

Only shortlisted candidates will be contacted.

Deadline: January 05, 2023