Recruitment Notice: 02 Multimedia Customer Advisors

POSITION INFORMATION / JOB POSITION INFORMATION

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Job title / Job title: Multimedia Customer Advisors*
Publication date / Publish date: 2023-01-09 18:52:20
Mission location (Country/City) / Location (Country /City): Douala – Cameroon
Type of contract / Contract type: CDD
Planned entry date / Start date: 01/02/2023
Level of experience / Experience level: 1-3 years
Mission / Job description:
In optics to strengthen its Customer Relations Center team, Advans Cameroon is launching a call for applications for the recruitment of two (02) “Multimedia Customer Advisors” who will be based in Douala, at the head office of the institution.

Place of duty: Head Office – Douala Contract: CDD Number of positions: 2

Missions / Responsibilities:

Under the management of the Supervisor of the Customer Relations Center, you will be mainly responsible for:

Ensuring a reception and quality management of customer calls relating to the products and services offered by Advans in the 4 universes of customer needs;
Guarantee the compliance and reliability of the operations and files managed and apply the procedures;
Practice commercial rebounds in order to propose solutions adapted and useful to the needs of the customers. Participate in commercial actions implemented at the CRC;
Make outgoing calls from targeting or reminders of emails and online quotes;
Take charge of the processing of customer emails centralized at the CRC;
Make qualified appointments for the local network;
Contact customers by phone and through all communication channels;
Organize its commercial activity in accordance with the set policy and the defined ambitions;
Process customer transactions by ensuring quality and compliance with deadlines;
Ensure the updating of customer databases;
Guarantee the processing of incoming calls (complaints or requests for information) by ensuring quality advice and support for customers;

Act on request for the CRC supervisor in the event of absence;
Perform any other task proposed by his superior.
Profile / Profile:
Skills and qualities required:

Skills required:

Perfect command of French and/or English: being bilingual or multilingual is an asset
Good negotiation skills
Sense of customer relations, teamwork, directivity
Knowledge commercial techniques
Mastery of basic computer and digital tools (GIS, CRM, Office, switchboard)
Required qualities

Sense of contact and diplomacy, dynamism, rigor and pragmatism
Good organizational skills and effective management of priorities
Fluency in speaking, writing and listening to French and English / good elocution
Good writing and synthesis
skills Good ability to work under pressure.
Profile required:

Level of studies: Minimum Bac+2 / Accounting / Economics / Finance / Audit / Banking / Marketing / Communication / commercial action / telemarketing;
02 years minimum of experience in the banking sector (Call Center, CRC, Front, middle or back office);

Potential candidates wishing to take up this position are invited to send their CV + cover letter to the attention of the Human Resources Department by following the link: https://advans.aragon-erh.com/new_rec_portal/index/CMR# or on our website www.advanscameroun.com no later than 01/17/2023.