Job Opportunity: Specialist – Business Analyst and Information System
Job Opportunity: MTN (Mobile Telecommunication Networks) Cameroon
Specialist – Business Analyst and Information System.Technology
Douala, Littoral, Cameroon
1523
Job Category
MTN Level 2
Locations
360 Rue Drouot, Buea, Wouri, 1, CM
Posting Date
09/06/2022, 11:02 AM
Apply Before
09/15/ 2022, 01:00 AM
Degree Level
Bachelor’s Degree
Job Schedule
Full time
Job Description
Staff Leadership and Management
Ability to work in a team
Responsible for self-learning and development with guidance from the Manager
Provide information to the Senior Manager on work accomplishments, individual challenges
Operational Delivery
Evaluate business requirements and provide guidance to the business during product, service and project initiation requiring new or modified applications.
Identify and/or audit product proposals, business requirements, existing policies and technologies
Monitor business process improvement initiatives especially with regards to product and service development for streamlining PPP’s (People, Process, Product) and align them to international best practice.
Perform optimization and performance monitoring for established business processes that are dependent on IT support.
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Evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs.
Analyze information needs and deliver functional requirements and business requirements documentation.
Collaborate with external and internal customers to transform Requirements and concerns into business Use Cases.
Develop requirements specifications according to standard templates, using natural language.
Acts as a main POC between business customers and IT units in regard to IT services demands, designs and deliveries provided to MTN external and internal customers.
Job Specifications/ Minimum & Preferred Requirements
Education / Business Degree
Minimum of 3 year’s degree in Computer Science, Information Technology/Systems or related field from a reputable institution.
Work Experience
Minimum 3 years of experience in Information Technologies.
Business analysis, automated function process and data modeling in a Customer Care or Marketing environment is an added advantage.
Project management experience and exposure to formal requirements, design processes
Training
Process and data modeling
Project Management
Business Analysis Core competencies and methodologies
IT Performance Analysis
Business Process Analysis Design and Modeling
Business Architecture Design
Requirements Analysis
Root cause analysis techniques
Finance for Non-financial
Employee Effectiveness
ICT Basics
MTN Customer Experience (Basics)
Industry / Certifications
ITIL Foundation.
Certified Business Analysis Professional (CBAP) or any BA/BPA related certification or TOGAF will be an advantage.
Knowledge
Business Analysis
Business Process Improvement
Computer & Information Technology Appreciation
Data Management
Product Development
Systems Analysis
Fluent in language of country with basic command of English
Requirements definition, process modeling, and operating model design
Change management, performance evaluation, and diagnosis of sources of problems in business processes
Knowledge Telecom Application Map
Knowledge of Customer Management (CRM, Identification,..)
Knowledge of IN/VAS/DIGITAL environment
Knowledge of Mobile Technologies (2G/3G/4G)
Knowledge of ICT environment
Knowledge of E-Commerce and Fintech ecosystem
Skills
Conceptual Thinking
Design Thinking
Excellent written and verbal communication skills.
Excellent skills in, change management, performance evaluation, and diagnosis of sources of problems in business processes
Analytical Thinker
Relationship Manager
Results Achiever
Effective Communication
Planning & Organizing
Behavioral Qualities
Directs / Guide people
Detail-oriented
Manages time
Leading cross-functional people to achievement
Open-minded
Excellent Interpersonal skills
Business outcome driven
High orientation towards customer needs
Excellent Listening skills
Self-motivated and Perseverant
Ability to go extra miles in crisis situations
Critical demonstration of MTN vital behaviors
All applications must be submitted ONLINE at: https://ehle.fa.em2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX/requisitions/preview/1506/?location=Cameroon&locationId=300000000273784&locationLevel=country
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