Service Desk Delivery Supervisor at ISSM is an engineering and support company for manufacturing systems

 MCSA, MCSE, ITIL Foundation certification

 02 to 05 years of experience as a systems engineer in the protection of workstations in an intranet with more than 500, office 365 messaging administration, group security strategies, Active Directory, RODC services, DHCP, DNS , SMTP, WSUS.

 Administration office suite Microsoft Office, SharePoint, Visio, Project, Autocad.

 First level application support, in particular from SAP.

 Good command of SCCM, MSI Packager
 Industrialization of mass actions with PowerShell scripts, CScript or MS-DOS via GPOs.

 Microsoft FIM and/or ADFS identity management in heterogeneous environments.

 Mastery of routing techniques in SMTP gateways.

 Proven competence on the preparation, deployment and administration of security patches and centralized updates in an intranet, in particular Windows Defender, ATA, …

 Mastery of performance analysis tools, causes of degradation / instability of workstations

 Integration of the Framework components of the various office tools, messaging, print and data drivers, business application clients (SAP, Oracle, AS400, etc.)

 Effective communication skills, interpersonal and teamwork skills.

 High level of commitment, responsibility, integrity, assertiveness, innovation, self-confidence, discerning attitude and attention to detail.

 Ability to work in a multicultural environment.

 Ability to offer simple and effective solutions in a real-time decision-making environment and continuous work

  Administer and optimize Office 365 messaging infrastructure

  Administer the deployment of telework tools (Teams, Skype, OneDrive, FortiClient, …)

  Administer and compile historical data on accesses, generate reports and recommend global actions on the intranet following analyzes

  Implementation of procedures guaranteeing the security and vulnerability of workstations against criminal intrusions, intentional or involuntary destruction.

  Take preventive measures to proactively identify and prevent potential problems

  Perform advanced diagnostics and analysis for lasting problem resolution

  Analyze and document updates, and write operating documents

  Maintain and apply standards, policies, processes and procedures for ISO certification & accounting audits

  Design/Fix appropriate operational service status monitoring management tools against service level agreements, making necessary recommendations for optimal performance.

  Set up a recovery procedure in the event of a major disaster for the servers under its functional responsibility and carry out the DRP test each year.

  Develop reliability analyzes helping to determine the area of ​​intervention

  Develop proactive incident management approaches

  Develop periodic reports on the performance of the messaging infrastructure

  Organize and provide first level application support, in particular SAP.

  Implement an escalation process in accordance with agreed policies and procedures.