JOB OFFER – IRC International Rescue Committee CAMEROON, ONG : Protection Case Management Assistant, Bamenda

Job Title: Protection Case Management Assistant

Sector: Protection and rule of law

Employment Category: Fixed Term

Employment Type: Full-Time

Open to Expatriates: No

Location: Bamenda, Cameroon

Job Description

Context

The International Rescue Committee (IRC) responds to the world’s worst humanitarian crises and helps people survive and rebuild their lives. Founded in 1933 at the behest of Albert Einstein, IRC provides lifesaving care and life-changing assistance to refugees forced to flee war or disaster. Present today in more than 40 countries, we are restoring safety, dignity and hope for millions of crises affected people who struggle to survive. IRC’s mission is to help people whose lives and livelihoods are disrupted by conflict or disaster to survive, recover, and take charge of their future.

IRC began operations in Cameroon in 2016 to meet some of the growing needs of people affected by Boko Haram-related violence in the country’s Far North. Assistance to displaced populations extends across the Far North, notably Mayo Sava, Mayo Tsanaga and Logone & Chari, by providing assistance to increase access to water and improve hygiene practices in the displaced communities and vulnerable hosts, cash support programs to enable poor families to meet basic needs and improve food security, and protection programs, particularly by meeting the specific needs of women and girls. The coordination office is in Yaoundé with field bases in Maroua and Kousseri.

Following the growing crisis in the North West and South West regions of Cameroon, IRC expanded its operations to the South West region in August 2018 and the North West region in December 2019. IRC provides vital humanitarian assistance to internally displaced populations, with a field base in Buea, Kumba and Bamenda.

IRC Cameroon is committed as expressed in its strategic action plan 2020, to continue providing essential humanitarian services, emphasizing on the need for secured communities and ensuring that affected populations can meet their basic needs, while re-enforcing beneficiaries’ resilience, especially women and girls.

Summary

The protection Case Management Assistant will be responsible for overseeing the implementation of the Women, Protection and Empowerment (WPE) activities at the safe spaces and implementing the mobile response to victims of rights violations in the affected areas, as directed by the protection manager with Office’s support. This will include availability at the safe space to receive and manage cases referred by other actors, IRC staff, community focal points and those who will come themselves to seek the service. The protection Case Management Assistant will support GBV survivors/victims of rights violation in the case management process from start to finish and will follow up and advocate for access to other available services, supervise/coach CBOs & CBPC, as well as Community Focal Persons.

Intervention zone

The protection case Management Assistant will be based in Widikum in Momo Division in the NW region where they are expected to be residing.

Responsibility

Under the direct supervision of the protection case management Officer, the Case Management Assistant will:
Ensure the management, and follow-up of survivors’/victims of rights violations’ cases at the level of the safe space (For WPE Cases only) but also in the community respectively.
Ensure that the care activity respects all the GBV/PRoL guiding principles of case management.
Supervision of CBOs and community focal points, for awareness raising.
Collect data on reported cases and ensure the availability of essential information on survivors’/victims needs and necessary tools for medical referral or other necessary services (including post-rape kit, confidential and private places, data sheets, etc.)
Share a weekly and monthly report of assisted cases with your supervisor.
Present a quarterly analysis of GBV/PRoL cases treated with her supervisor for programmatic guidance, including sensitization themes.
Set up an action plan with their survivor/Victims of rights violations to allow follow-up and support in the implementation.
Maintain good relations internally with program staff and externally with other actors involved in GBV/PRoL, namely medical providers for monitoring, support, and advocacy for access to services.
Actively participate in weekly Protection team meetings as well as in internal and external trainings, team retreats and other meetings or workshops.
Attend various meetings within and out of the IRC as requested by the Protection Case Management Officer, or the Program Manager/Coordinator;
Participate fully in the distribution on dignity kits, IPAs and related activities.
Perform other tasks requested by the ES225 Protection program hierarchy or necessary for the organization.
Technical Quality

Be in permanent contact with Medical Officer for medical referrals at partner health facilities and share constant feedback;
Regularly updates the GBVIMS data collection tools and share the report with his supervisor and the M&E Officer.
Ensures the protection and retention of survivor/Victims of rights violations information in a secure and confidential space.
Share admission forms for Officers to Upload on database.
Ensure quality and timely registration of victims of rights violation, GBV survivors, vulnerable and most at risks persons. Participates in capacity building of case management focal points on guiding principles and psychosocial support, referral to health centers and other available services.
Implements, under the supervision of the Protection officer and in collaboration with the M&E officer, the tools developed for monitoring the quality of the services provided by the health centers and his/her psychosocial focal points.
Assists the Officer with the design and development of training modules on relevant topics for focal points and target groups. Ensures security, safety, and confidentiality of safe spaces in the intervention areas.
Monitoring

Prepare and submit weekly/monthly plans/reports.
Provide weekly inputs to protection Officer to inform weekly/monthly/2 monthly  case management meetings.
Proactively identify the challenges faced by psychosocial focal points, proposing solutions in line with the objectives and activities of the protection program.
Liaise with the IRC team to ensure good referral of cases between programs.
Carry out some assessments in implementing communities as  need arises.
General

Adheres to the IRC Way (IRC Ethics) and safeguarding, anti-workplace harassment. Ensures the optimal implementation of the IRC Way in the working environment and during the implementation of activities.
Portrays exemplary good behavior by implementing both the IRC Way and humanitarian principles at home and in the society.
Is available to perform any other ad hoc task deemed useful by her direct supervisor or by the IRC.
Contributes to the production of the weekly report and the monthly report or any other reports requested by the supervisor.
Collaborates closely and effectively with those responsible for other sections/field bases/communities within the Protection program.
Performs other tasks requested by the ES225 Protection program hierarchy.
Track complaints and document lessons learned, best practices.
Other functions

Ensure that all activities will be implemented in accordance with IRC operational policies.
Other additional tasks assigned by the supervisor.

Qualifications

Required Profile : Qualifications and Skills

Holder of a university degree in humanities, gender, human rights, law or related fields.
A minimum of 2 years of professional experience in a company or in an NGO, CSO with community development initiatives preferably, a proven capacity in community mobilization, identification, registration, and selection of beneficiaries is highly required.
Experience in case management, preferably in GBV case management
Good knowledge of WPE/PRoL Case management core concepts
Understands and speaks local languages fluently and a good ability to speak and write English and pidgin English.
Have a good behavior and a respectful attitude towards beneficiaries, local authorities, community leaders, colleagues, and superiors.
Knowledge of other local languages of the community, as well as of the cultures and traditions of the community would be an asset.
Be flexible; be able to work in a team, sometimes under pressure and often in an unstable security environment.
Basic knowledge of computer tools: Word, Excel, Power Point and MS Outlook would be an asset.
Have a sense of organization and a strong ability to manage time.
Have excellent interpersonal and teamwork skills.
Be of Cameroonian Nationality.
FEMALE CANDIDATES ARE STRONGLY ENCOURAGED TO APPLY

APPLICATION DEADLINE: WEDNESDAY JULY 19, 2023 AT 5: 00 PM

ONLY SHORTLISTED CANDIDATES WILL BE CONTACTED

All applications must be submitted ONLINE at :

https://rescue.csod.com/ux/ats/careersite/1/home?c=rescue&country=cm