ACF Recruitment: Information and Communication Technology Manager
Action Against Hunger is an International, non-political, non-confessional and non-profit Non-Governmental Organization (NGO).
For our operations in Cameroon, we are looking for: An Information and Communication Technology (ICT) Manager
Base of attachment: Yaoundé
Number of positions: 01
Duration of the contract: until 07/31/2023
Start date: 08/07/2023
Hierarchical Manager: Logistics Department Manager
Hierarchical supervision: ICT Officer
Functional Manager: Field ICT referent of the ACF Paris headquarters
I- PURPOSE OF THE POSITION
Ensure the implementation of the information technology strategy (computing, internet telecommunications) and its coordination at country level.
II- MISSIONS OF THE POST
Mission 1: Contribute to the definition of the country ICT strategy and ensure its implementation
- Contribute to the definition of the strategy as well as the budget planning in terms of ICT needs in the country;
- Monitor the implementation of the country ICT strategy via a detailed action plan;
- Anticipate program / logistics needs and ensure adequate planning of ICT equipment in the country;
- Optimize the size of the mission’s ICT equipment fleet according to the needs communicated by the bases and the RDD Log.
Mission 2: Manage the computer park of the mission
- Ensure compliance with IT standards on postAnales (kitlog);
- Ensure compliance with the operating rules of the antivirus, its update on the workstations, its monitoring;
- Ensure an analysis of the reports of the antivirus solution and propose technical solutions in order to improve security;
- Configure the backups on the workstations and ensure that they are carried out in compliance with the standards and the backup policy;
- Ensure that a backup policy validated by the mission and by the IT referents at headquarters is distributed and applied throughout the mission;
- Ensure the maintenance of computers and check daily / monthly that preventive and corrective maintenance tasks have been carried out;
- Manage equipment assignments and all related documents;
- Track the repair and movement of equipment;
- Anticipate and identify needs in connection with his/her manager, participate in the development of budgets and place orders;
- Report to the hierarchy any problem related to the management of equipment;
- Ensure the follow-up of any external service providers (maintenance and repair services, etc.).
Mission 3: Manage IT Infrastructure
- Install and maintain the mission’s local networks according to standards (kitlog);
- Check that network equipment is working properly;
- Supervise the data backup system (backup policy);
- Ensure the capitalization of the technical documentation of the network, the internet connection in order to obtain a detailed map;
- Propose, validate an access policy (Firewall) and implement it;
- Analyze the use of the network infrastructure (Firewall, NAS) and propose technical solutions to improve the situation (security, performance, etc.);
- Anticipate and identify needs in connection with his/her manager, participate in the development of budgets (HR, WS, spec, training, ICT and Telecom needs);
- Carry out field visits regularly.
Mission 4: Ensure continuous means of telecommunication (internet, radio, satellite and premises)
- Ensure the operation and monitoring of the means of communication on the mission;
- Carry out regular tests on the use of these means;
- Ensure the follow-up of local telecommunications providers (Internet, fixed and mobile telephony, etc.) and the rationalization of associated costs;
- Ensure the technological watch in terms of internet connection and means of telecommunications;
- Define a strategy concerning the means of telecommunication adapted to the mission in connection with the other departments (in particular Security);
- Create and track indicators to monitor the means of communication (use, availability, costs, contracts, etc.).
Mission 5: User support & training
- Train users in the proper use of IT resources, the basics of IT and compliance with security rules upon arrival and at regular intervals;
- Provide users with training on equipment and applications;
- Manage daily technical support requests;
- Ensure the capitalization of data and procedures related to the use of computer and network resources and ensure their dissemination;
- Troubleshoot common user issues;
- Provide software support to users for information and email sharing;
- Report the problems encountered and the solutions provided to the manager and team members;
- Ensure the identification of training needs, the development of training materials and their organization;
- Create and track indicators to track user satisfaction.
Mission 6: Production of reports, analyzes and improvements
- Perform a monthly inventory and update the equipment list;
- Produce an ICT activity report on a monthly basis and send it to its managers (equipment fleet indicators, telecom indicators, user satisfaction indicators);
- Propose the implementation of IT resources improving the work efficiency of users in accordance with the standards;
- Organize any donations / recycling in accordance with the standards at the end of the contract;
- Propose, validate and ensure the implementation of an ICT strategy;
- Develop and monitor the network with partners (NGOs, donors, etc.) at the technical and operational level.
Mission 7: Team Coaching
- Ensure regular points with report;
- Organize recruitment and integration into the team;
- Train and provide technical support to team members;
- Develop and monitor individual action plans;
- Manage schedules, organization and coordinate the distribution of work;
- Provide evaluations of team members.
III. DIPLOMA/LEVEL OF STUDY AND EXPERIENCE
- Higher education diploma in the field of computer science.
- At least 2 years of work experience in IT
IV. REQUIRED SKILLS
- Good knowledge of wireless networks and technologies;
- Good knowledge of the security of systems, networks and telecoms;
- Good knowledge of computer hardware and the repair of computer technical problems;
- Good knowledge of the Windows operating environment (Windows 7, Windows 10) and Microsoft Office (2010 & 2016);
- Knowledge of office administration;
- Good communication skills;
- Sense of organization;
- Adaptability;
- Pedagogical approach;
- Rigor;
- Good level of spoken and written French
- Flexibility and patience.
- team management
RECRUITMENT PROCEDURE
The Action Against Hunger recruitment procedure includes 3 key steps:
a. A pre-selection on the basis of the file submitted (only candidates whose skills and experience correspond to the profile described in the offer are selected for the written test) b
. A written technical test
c. An oral interview
For each stage, only the selected candidates are contacted.
Applications (including a CV, a cover letter, as well as references ) must be submitted ONLY by following the link: https://urlz.fr/mKr2
By indicating the job title and the reference YA-LOG/IT -07023-002 in the subject of the email.
Applications are made for the attention of: Head of the Human Resources Department, Action Against Hunger Cameroon
Only selected candidates will be contacted by Action Against Hunger in order to carry out tests and interviews.
The candidate must:
- Commit to respecting and applying ACF’s gender policy
- Integrating the gender approach into activities
- Contribute to a work environment that takes into account the specificities of each other and avoids any discrimination
ACF believes that everyone with whom it comes into contact regardless of age, gender identity, disability, ethnic origin or any other ground of discrimination has the right to be protected from any form of harm, of abuse, neglect and exploitation. ACF will not tolerate abuse and exploitation by staff, Related Personnel, Partners or Suppliers.
The candidate must respect ACF’s Safeguarding-PSEA policy, enforce it and apply it for the duration of the contract.
FEMALE CANDIDATES ARE STRONGLY ENCOURAGED.
“ACF RECRUITMENTS ARE FREE”
ACF WILL NEVER ASK FOR MONEY AS PART OF A
RECRUITMENT PROCESS
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