Contract: CDI

Working time: Full time

Ensure the promotion and distribution of spare parts. Recruit and develop the client portfolio for the achievement of business objectives. Ensure satisfaction and the best customer experience.

The incumbent will have the following responsibilities:

Reception and Customer Advice

•  Welcome customers and inform them about the parts available or to be made available to customers.
•  Identify customer needs and explain to them the advantages of CAMI products over those of the competition.

Technical documentation of the spare part

•  Enter the catalog and find the references of the parts (which induces to master the software of the documentation).
•  Propose solutions adapted to customers (master the replacement parts and make proposals to the hierarchy).

Prospecting and development of the portfolio

•  Develop prospects, target potential customers and negotiate sales
•  Carry out commercial visits according to commercial standards and develop our market share with customers in all categories.

• Development of turnover and market share
•  Identify the needs of customers on the different families of parts, establish relevant and competitive quotations.
•  Record missed sales for inconclusive deals mentioning the reasons.
•  Inform customers in due time of the evolution of their pending orders.
• Define commercial actions for the development of turnover

Business reporting

•  Carry out reporting according to commercial standards (customer visits, business meetings, relaunch of current quotations, information on delivery times and availability of parts, customer prospecting, etc.)
•  Perform competitive intelligence and forecast analysis of needs
•  Monitor key market indicators (prices, competitors and activities)
•  Anticipate customer needs based on fleet or projects

Profile

• Have 2 to 3 years of experience in the sale of spare parts.
•  Have an appetite for sales and commercial relationship management.
• Master the Microsoft package (Word, Excel, Powerpoint).
•  Be a dynamic, honest, organized and rigorous person, with a strong ability to adapt to change.
• Ability to work in a team and be autonomous

SKILLS

•  Have training or experience in Marketing / Commerce / Sales / Communication.
•  Hold a B driving license and have practiced driving.

Type of contract: Permanent contract, Category 8.
Reporting line: Spare Parts Manager
Job constraints: Frequent visits to the field (80% of working time)
Job location: Africa, Cameroon
Location: Douala

Candidate criteria