Recruitment notice: Several Customer Service Representatives
FOCEP SA is recruiting Customer Service Representatives as part of a pre-employment training course.
Job title: Customer Service Representatives Trainees
Number of positions: 07
Location: Across the entire agency network .
Type of contract: Pre-employment training course
As part of its HR policy, FOCEP offers the opportunity to young, ambitious, dynamic graduates who love challenges to train in the microfinance profession and experience the professional world.
A major player in the microfinance sector and member of the FINAFRICA network, FOCEP SA is positioned among the leaders in the microfinance market thanks to strong experience in financial services and the quality of its human resources.
FINAFRICA was founded in 2018 with the objective of building a benchmark player in inclusive finance and insurance in Africa, serving entrepreneurship and the economic and social development of the continent. Its network in Africa brings together companies, microfinance institutions and insurance companies.
YOUR MISSION
Placed under the responsibility of the customer service managers, the trainee customer service manager will have the mission of participating in and contributing to the development of the customer portfolio through the sale of the financial institution’s products and services. Its main activities are as follows:
- Participate in prospecting and developing a customer portfolio;
- Intervene in the first level recovery process;
- Participate in the sale of EMF products and services.
YOUR PROFILE
- You hold a BAC+3/4/5 in banking and finance, accounting, economics, law, financial engineering or any other equivalent diploma.
- You have at least 1 year of professional experience in the microfinance sector.
- You have mastery of the use of IT tools, Ms OFFICE software (WORD, EXCEL, etc.).
- You have strong writing and interpersonal skills, a spirit of synthesis, and a great capacity for analysis.
- You are proactive, rigorous and have an eye for detail.
THE MOST OF THE OFFER
You will benefit from the advantage of a healthy and professional working environment, advanced technology in processes, an enriching candidate experience through exchanges with experts in the microfinance sector and the system of information.
INTERESTED IN THIS OFFER?
Send us your CV and cover letter to the following address: rh@focep.cm specifying in the subject line the job title “ customer manager trainee ”
Deadline: September 24, 2023
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