JOB OFFER: COMMUNITY MANAGER – Société Générale Cameroun

Career opportunities: COMMUNITY MANAGER (1280)
Recruitment request identifier 1280 – Published /09/2023 – MARKETING & COMMUNICATION DIRECTORATE – Société Générale Cameroun – COMMUNICATION SERVICE – SOCIETE

GENERALE CAMEROON HEADQUARTERS AGENCY SEARCHED FOR ITS MARKETING AND COMMUNICATION DIRECTORATE, ONE (01) ) COMMUNITY MANAGER

Position category: 8

Location: Douala

He/She is responsible, under the supervision of the Communications Manager, for implementing the bank’s overall communications strategy on social media. He/She is responsible for managing customer relations and interacting with audiences on the web and social media.

Your daily missions
Manage and develop the presence of the bank within web communities and social networks
Define the objectives of the community in agreement with the validation committee
Define and monitor the indicators allowing the life of the community to be monitored
Participate in the creation of the values ​​of the community: culture, social and language codes
Support the technical and functional development of the bank’s visibility platforms
Carry out constant monitoring of communities linked to the bank, identifying on the web those that could influence its positioning.
Lead the community and implement good practices

Make existing members a relay of information within the community and launch topics allowing debates or sharing of experience/practices between Internet users or consumers of the bank’s products and services Enforce ethical rules
within communities (net-etiquette) through moderation action on the content produced by Internet users
Manage the history and archiving of data contained on the platforms
Ensure the loyalty of Internet users via online events and implement event operations to bring communities together.
Monitoring the web and social media
Follow the rules for using social networks established by the Group and ensure that the bank is in agreement with them
Ensure monitoring of new uses on sites and platforms already in use
Identify emerging sites and platforms and search for new social media carriers.
Carry out reporting and analyze the actions carried out, and the results obtained
Monitor attendance statistics for networks and platforms
Monitor and analyze satisfaction indicators for individuals and the entire community
Propose continuous improvement actions
Carry out reviews usual checks.

Business skills
Knowledge of Communication, Knowledge of banking activity, Mastery of communication tools and the digital editorial chain, Good written and oral expression, English, Digital and creative design, Organization and planning management.

Behavioral skills
Rigor, organization and planning, creativity, proactivity, team spirit, sense of initiative, confidentiality.

Profile
Minimum BAC + 3 in Communication / Marketing / Digital or equivalent discipline
Minimum of 3 years of experience in the digital field
Experience in the banking field

Apply ONLY online by clicking on the link opposite: 

https://particuliers.societegenerale.cm/fr/nous-connaitre/nous-rejoindre/nos-offres-demploi-postulez-ligne/