Missions

Under the supervision of the department manager, the candidate will have the main missions of

• • Receive incoming calls and emails from customers, prospects or any other people wishing to have information about the company

• • Manage all customer complaints promptly and efficiently
• • Inform and advise customers, ensuring customer satisfaction at the end of your exchange
• • Make support proposals to clients in line with their strategies.
• • Reactivate all customers who no longer use the service
• • Find strategies to boost the use of the service among customers
• • Ensure that customers are always satisfied with the quality of service
• • Schedule visits to customers for specific assistance or for follow-ups
• • Develop strategies to build customer loyalty
• • Carefully study all customer needs and find strategies to respond to them quickly
• • Be totally customer-centric, use only positive words and phrases in exchanges with customers/partners while ensuring that all other departments adopt the same attitude.
• • Make weekly and monthly reports on missions carried out

PROFILE

• • Have at least a Bac+ 3 in marketing, communication or any other equivalent diploma
• • Have at least 1 year of professional experience in the field
• • Have mastery of IT tools
• • Have mastery of WORD, EXCEL, POWER POINT software

PERSONAL SKILLS

• • Be available
• • Be passionate about customer relationship management
• • Have perfect mastery (written and oral) of one of the official languages ​​(French or English); being bilingual would be an asset!
• • Have good communication skills, a strong sense of contact and good interpersonal skills
• • Have a good sense of listening, organization, synthesis and promptness
• • Have a proactive, curious, dynamic, insightful, friendly and disciplined attitude
• • Have the ability to adapt to change and be autonomous
• • Have the ability to work under high pressure
• • Be willing to work in a team
• • Have good morals
• • Have a taste for challenge

Other information