Recruitment notice: B2B service pilot VI

JOB OFFER at ORANGE Cameroun, Douala:  B2B Service Pilot VI

B2B VIP Roaming Service Driver – ( 23000080 )

Description

Missions & Main Activities

Ensure availability of the service within the limits of SLAs/OLAs (Service Level Agreements / Operational Level Agreements)

• Diagnose breakdowns leading to service unavailability and manage their recovery as quickly as possible by relying on the support chain, and particularly in crisis situations
• Diagnose performance degradations affecting the service and manage their resolution
• Ensure the mobilization and coordination of the technical expertise of partners in the field and the Group in the context of complex dysfunctions

 

 

•  Handle customer complaints raised by level 3 customer support relating to the services in its portfolio
•  Set up and ensure the updating of the technical catalog of services by integrating changes in architecture or responsibility
•  Produce weekly and monthly availability indicators for the services in its portfolio

 Ensure the proper functioning and performance of the service within the limits of the Key Performance Indicators (KPIs) defined for this purpose.

• Proactively correlate performance degradations of services in its portfolio and events on platforms and systems in order to effectively direct investigations with a view to rapid resolution
•  Define and implement local supervision and testing means for the services in its portfolio from an end-to-end perspective, relying on existing means at Group level. This includes the definition of relevant KPIs for supervision and trouble shooting, integrating both data from the network elements concerned and those relating to the end-to-end view (from robots in particular)
•  Ensure that all QoS requirements in terms of operability are met before deploying the solution as well as new features.

 

 

 

Guarantee compliance by partners with the WLA (Working Level Agreement) as part of Incident Management, Change Management, Crisis Management procedures

• Complete, verify and regularly validate the support chains of the various services and the escalation processes with all relevant TMCs including external partners
• Advise the service manager in negotiating SLAs/OLAs with marketing and technical teams

Be in charge of maintaining the service, in contact with all technical stakeholders: internal Technical Management Center (TMC), external TMC partners or at Group level

• Provide informed technical advice for the validation of scheduled work on elements of the technical chain of services. Ensure that external partners are informed about foreign exchange operations decided in the country and surely or potentially impacting the service
• Ensure good communication of campaigns and any events potentially impacting the Quality of Service (QoS) of services to all technical stakeholders

Qualifications

 

Training: Bac + 5 Telecoms/Computer network

Experience: 2 years in the field of IT operation and maintenance

Main location

 : CM-Littoral

Work places

 :

Makepé website

Makepe Orange Building

 Douala 1864

Job

 : Technical

: CDI

: Permanent

Type of Contract

 : Frame

 

Apply ONLY online via the form available at:

https://orangecameroun.taleo.net/careersection/ex/joblist.ftl

HOW TO APPLY

READ CAREFULLY AND FOLLOW THE INSTRUCTIONS GIVEN ABOVE TO APPLY, AND NEVER SEND MONEY DURING RECRUITMENT.

 

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