JOB: Floor Supervisor – FAYA Hotel
Missions:
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Participate in the training of housekeepers in cleaning and maintenance tasks;
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Supervise staff on a daily basis;
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Check the cleanliness of rooms and common areas, including stairs and lounges, toilets, offices, etc.;
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Plan positions and make replacements in the event of absences (woman or valet, crew member, etc.);
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Participate in establishing cleanliness and hygiene standards and train staff to these standards;
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Motivate team members and resolve problems that arise at work in the absence of your supervisor;
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Respond promptly to customer complaints and special requests;
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Control and replenish stocks of cleaning products, including detergent and rubber gloves etc.;
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Participate in major cleaning projects as requested by your superior
Training and operational skills:
- CAP hotel service;
- Experience acquired on the job or any other training in the field.
Other qualities:
- Ability to place the customer at the center of their activity and contribute to the reception function of the establishment;
- Know how to schedule tasks and transmit information to management and other team members;
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Know how to organize a cart and anticipate needs;
- Be able to organize yourself with colleagues and adapt your work organization according to the directives of the hierarchy and the variability of flows;
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Know how to adapt your behavior and language to the diversity of your customers;
- Ability to apply common rules of etiquette (friendliness and discretion) and/or specific to the company
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Ability to adapt behavior and language to the diversity of customers
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Be courteous, clean and presentable.
To apply, send your cover letter and CV exclusively to recruitment@fayahotel.com .
Deadline for receipt: Nov. 20, 2023.
Akwa.
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