RECRUITMENT: INTERNAL / EXTERNAL
EMPLOYMENT – RECRUITMENT: INTERNAL & EXTERNAL – ECOBANK CAMEROUN S.A.: ONE (01) Senior Card Operations
ECOBANK CAMEROUN S.A. is recruiting for the needs of its services, ONE (01) Senior Card Operations who can operate throughout the national territory.
This position is based in Douala. Job level: 4 Job grade: 3C
I. OBJECTIVE OF THE POSITION
Carry out third party settlement operations VISA /MasterCard/GIMAC etc…
Ensure the proper accounting outcome of acquisition transactions and payment by card and via digital platforms
Reconcile accounts for electronic banking and digital products
Help improve the quality of service of the bank
Reduce or intercept acts of internal fraud
Allow business continuity with cards by acting in time.
Manage merchant operations in compliance with Group policies and standards
Investigate, evaluate, resolve and monitor the complaints process related to issuance transactions and ‘acquire
II. MAIN RESPONSIBILITIES
Carry out payments to third parties
Carry out daily reconciliations of card accounts and digital products and proceed with the liquidation of suspended items Perform all other tasks defined by the hierarchy. Prepare pre-financing files on card operations to send to the Central Bank. Ensure the production of regulatory reports related to this activity. Provide statistical elements on all cards and digital products (creation; volume of transactions) . Participate in the supervision of card activities. Propose/initiate the review of procedures relating to the production of cards, digital products and management of complaints. Check, follow up with the Sales line and respond to emails about suspicious transactions sent by the group; Ensure the onboarding of digital product accounts on our reconciliation platforms.
Prompt investigation and response to customer complaints.
III. REPORTING LINE
SUPERIOR HIERARCHY:
• Head Cards & Digital Operations
IV. JOB PROFILE
Experience At least 2 years’ experience in electronic banking.
Good command of financial regulations and current banking services.
Education
Higher education Bac + 4 preferably Management IT, Finance Accounting or other related disciplines.
Personal Qualities Very good command of the tools Excellent
Good analytical skills
Excellent communication and teamwork skills
Ability to work independently on set objectives
Strong sense of a job well done. Knowledge of risk management Bilingual French/English would be an asset Good command of the financial and banking services regulations in force. Good understanding of the electronic banking regulations in forceV. APPLICATION PROCESS:Please submit your CV and cover letter to ECM-Recruit@ecobank.com no later than December 22, 2023 at 5:00 p.m. sharp< /span>Visit our website www.ecobank. comECOBANK CAMEROUN SA is a company that advocates equal opportunities. We do not discriminate on the basis of gender, religion, ethnicity, social status, physical ability, etc.NB: Only applications corresponding to the selection criteria will be invited, mentioning “Senior Card Operations” in the subject line
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