*INFORMATION TECHNOLOGY OFFICER FOR AN INTERNATIONAL PROJECT AT SAFECARE Project -Cameroon*

Shwari Health Cameroon is a locally registered organization with a vision to ensure the provision of quality, effective and innovative evidence-based solutions to address health systems challenges within the health sector in Cameroon and beyond with a special focus to children and adolescents. To achieve this, Shwari Health Cameroon uses proven community strategies to identify HIV infected children and adolescents, refer them to health facilities for initiation on treatment, support and accompany them through treatment to ensure they remain in care and achieve viral suppression. Our mission is to be one of the most sought-after implementations science associations in Cameroon that uses evidence-based strategies to effectively cover the ‘Know-Do’ gaps in the provision of health services. We aim to achieve this through the application of modern evidence generation and synthesis methods to understand operational contexts so as to devise strategies that could make the implementation efforts more effective and efficient.




SHWARI Health Association, in partnership with Georgetown University’s Center for Global Health Practice and Impact (CGHPI), the Government of the Republic of Cameroon’s Regional Technical Groups (RTGs), will be implementing a project titled SAFECARE-Cameroon, which is a 5-year CDC/PEPFAR-Funded project. SAFECARE-Cameroon’s goal is to develop, implement, and sustain comprehensive facility and community-based HIV services for children, adolescents, and adults in Cameroon in PEPFAR supported regions of the country and support the country to fast track its progress to achieve HIV epidemic control. As a result, SHWARI Health Association Cameroon (SHAC) is recruiting for the following program implementation positions. All prospective candidates must be fluent in French and working knowledge of English. These positions will be based in Yaoundé or Bertoua.

SHAC Office Positions

Position:        Information Technology Officer, SAFECARE Project -Cameroon
Reports to:        Health Informatics Specialist
Location of work:    Bertoua, Cameroon




Number of positions:        01
Position Overview:    The IT Officer maintains the computer networks of all types of organizations, providing technical support and ensuring the whole company runs smoothly. IT officer monitors and maintains the company computer systems, installs and configures hardware and software, and solves technical problems.

Essential Functions
    Technical expertise
o    Support and troubleshoot applications and services on associated physical servers, virtual servers, networks, storage systems and information security systems.
o    Ensure all systems remain functional, available and secure.

o    installing and configuring computer hardware, software, systems, networks, printers and scanners
o    Deploy and support VMWare/vSphere environment including vCenter and VMWare servers.
o    Configure, deploy and maintain network components including switches, routers, load balancers, firewalls, VPN concentrators and security appliances.
o    Contribute to the development, maintenance and periodic testing of disaster recovery plans.
o    Undertaking scheduled maintenance upgrades
o    Talking to clients and computer users to determine the nature of problems
o    Investigating, diagnosing and solving computer software and hardware faults

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o    Checking computer equipment for electrical safety
o    Maintaining records of software licenses
o    Managing stocks of equipment, consumables and other supplies.
o    Provide orientation and guidance to users on how to operate new software and computer equipment
o    Organize and schedule upgrades and maintenance without deterring others from completing their work
o    Perform troubleshooting to diagnose and resolve problems (repair or replace parts, debugging etc.)
o    Maintain records/logs of repairs and fixes and maintenance schedule
o    Identify computer or network equipment shortages and place orders
o    Works with business users to elicit high-level requirements and capture business needs
o    Clearly articulates and documents business functional requirements

    Communication
o    Maintain reports and documentation that are consistent with the task at hand and available to all concerned parties via emails or standard archiving options
o    Connects easily with supervisors and colleagues at all levels in a professional manner
    Creativity
o    Generate solutions or approaches to the most demanding problems within the team
o    Establish workable, prioritized, and highly effective problem-solving plans for each problem
Mode of evaluation
    Biannual updated SOP for team
    Responses via email to supervisors, colleagues & management on key issues
    Documentation of innovative new ideas or problem-solving initiative
    Employee assessment of supervisor




Qualifications and Experience
•    Education: Bachelor’s degree in Computer Science, Electrical Engineering, Computer Engineering or similar technical discipline; or, equivalent demonstrable experience.
•    Experience:
o    Minimum of 4 years of technology experience
o    3 years hands-on technical roles in the field and relies on experience
•    Specialized knowledge:
o    Proficient knowledge of Windows Server OS architecture, design, management, scripting and troubleshooting.
o    Proficient knowledge of Linux based OS architecture, design, management, scripting and troubleshooting.
o    Adequate understanding of VMWare (virtualization) architecture, core services and administration.
o    Proficient understanding of security best practices.
o    Proficient knowledge of LAN and WAN technologies and protocols (TCP/IP, DNS, DHCP, SMTP, SNMP, etc.).
o    Adequate understanding of applied network principles, including sub-netting, performance monitoring, scalability and disaster recovery.

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o    Adequate knowledge of Backup/restore process.
o    Pass a background check as well as an alcohol, controlled substance, and illegal drug screen that meets Company standards before beginning regular employment.
o    Strong attention to detail and focus on task completion.
o    Internal and External Stakeholder Management.
o    Ability to get on with all levels of people
•    Possess strong relationship building skills.
•    Professional fluency in oral and written English and French.
•    Good interpersonal skills and ability to establish and maintain effective working relations in a multi-cultural environment with sensitivity and respect for diversity.

Work Environment
SHWARI Health Association Cameroon (SHAC) /Context / Required competencies
Core values
•    Commitment: Actively contributes to achieving organizational goals
•    Diversity: Respects others and values their diverse perspectives and contributions
•    Integrity: Acts in a manner consistent with the Organization’s core values and organizational principles
•    Accountability: Takes responsibility for own action and delegated work
Core competencies
•    Communication: Actively works to achieve clear and transparent communication with colleagues and with stakeholders of the Organization
•    Collaboration: Works effectively with others on common goals and fosters a positive, trust-based working environment




•    Planning: Works towards the achievement of goals in a structured and measured manner
•    Analysis and decision-making: Analyses available information, draws well-founded conclusions and takes appropriate decisions
•    Initiative-taking: Proposes and initiates new ideas, activities and projects
•    Flexibility: Responds positively and effectively to changing circumstances
Managerial competencies (for positions with managerial responsibilities)
•    Leadership: Provides a clear sense of direction, builds trust and creates an enabling environment
•    Strategic thinking: Identifies goals that advance the organizational agenda and develops plans for achieving them
•    Managing performance: Helps to maximize team performance by providing active feedback and skill development opportunities

Instructions for Submitting Applications:
1.    All applications should be submitted electronically at: https://forms.gle/zFso5waZkTf716JG6
2.    Please mention in the subject line of the email the position for which you are applying.
3.    Applications should include 3 references that are familiar with applicant’s work experience preferably in the last 3-5 years. References should include contact information including daytime phone and e-mail address.
4.    All applications should include a cover letter that details one’s suitability for the job highlighting key functional areas, expected qualifications and experiences.




5.    Candidates should attach a 3-page CV/Resume that highlights one’s key achievements in areas relevant to the job
6.    Job related stated qualifications and experience are the basic minimum requirements that each applicant must meet to be considered for interviewing.
7.    All applicants should include daytime phone contact information.
8.    Deadline for application is September 10th, 2024, 5 PM Cameroon Time.

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Applications received after the deadline will not be considered.

SHWARI Health Association Cameroon (SHAC) is an equal opportunity employer and encourages all qualified persons to apply regardless of gender, ethnicity, or any other status variable.

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