ECOBANK  CAMEROON SA . recruits for the needs of its services, (01)  Corporate Client Care  able to operate throughout the national territory.

Location :  Douala .
Job level :  4
Job grade :  3C

OBJECTIVE OF THE JOB

• Manage large corporate customers and provide solutions to their problems, so as to ensure a good quality of service and increase revenues. 
•  Provide after-sales service for digital liquidity and transaction management solutions.
•  Be the interface between the client and the internal teams in order to ensure an efficient quality service.

MAIN RESPONSIBILITIES

Customer management:

•  Handle customer requests, inquiries and complaints related to the delivery and use of electronic banking, cash management, commerce, supply chain management and customer lending services in a cost effective and efficient.
•  Ensure timely and accurate resolution of all customer complaints in accordance with deadlines.
•  Achieve key customer satisfaction indicators defined by the Head of Corporate Bank Group.
•  Develop tools for monitoring and tracking key satisfaction indicators, sales activities and revenue per customer.
• Etc…

After sales service:

•  Work with the TSG team in the implementation of cash management and e-commerce solutions, as well as the development of training materials and operating procedures, etc.
•  Ensure that all business transactions are processed promptly and accurately in accordance with the signed contract.
•  Ensure that monthly subscription fees are debited from clients’ accounts in accordance with the signed contract. . Etc…

REPORTING LINE

LINE SUPERVISOR :  Corporate Bank Head

JOB PROFILE 

•  Minimum Bac/Advanced Level + 3 in Banking and Finance, Management, Marketing, Accounting, Economics or any other similar discipline.
•  Certification or professional training in Customer Management or other field would be an advantage
•  Mastery of banking operations, bank products and services, bank procedures Monitoring of portfolios and sale of currencies
• Mastery of computers
• Be perfectly bilingual (French / English)
• Age: between 22 and 35 years old.
• Have at least 2 years of banking experience

 Personal qualities

• Sense of organization Moral probity and Rigor
• Good communication and teamwork
• Good analytical mind
• Sense of initiative (Strength of proposal)
• Ability to work under pressure and independently
•  Very good computer skills (Microsoft Word, Excel, Access, Power point package)
• Orients results

HOW TO APPLY?

Please submit your CV and cover letter to  ECM-Recruit@ecobank.com  ,  mentioning in the subject “Corporate Client Care>>

NB : Only applications corresponding to the selection criteria will be invited.

ECOBANK CAMEROUN SA is a company that advocates equal opportunities. We do not discriminate on the basis of gender, religion, ethnicity, social status, physical ability, etc.

Deadline: October 20, 2022 at 5 p.m. sharp