Recruitment Notice: Corporate Client Care

Recruitment Notice: Corporate Client Care

ECOBANK  CAMEROON SA . recruits for the needs of its services, (01)  Corporate Client Care  able to operate throughout the national territory.

Location :  Douala .
Job level :  4
Job grade :  3C

 




 

OBJECTIVE OF THE JOB

  • Manage large corporate customers and provide solutions to their problems, so as to ensure a good quality of service and increase revenues.
  •  Provide after-sales service for digital liquidity and transaction management solutions.
  •  Be the interface between the client and the internal teams in order to ensure an efficient quality service.

 

MAIN RESPONSIBILITIES

Customer management:

  •  Handle customer requests, inquiries and complaints related to the delivery and use of electronic banking, cash management, commerce, supply chain management and customer lending services in a cost effective and efficient.
  •  Ensure timely and accurate resolution of all customer complaints in accordance with deadlines.
  •  Achieve key customer satisfaction indicators defined by the Head of Corporate Bank Group.
  •  Develop tools for monitoring and tracking key satisfaction indicators, sales activities and revenue per customer.
  • Etc…

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After sales service:

  •  Work with the TSG team in the implementation of cash management and e-commerce solutions, as well as the development of training materials and operating procedures, etc.
  •  Ensure that all business transactions are processed promptly and accurately in accordance with the signed contract.
  •  Ensure that monthly subscription fees are debited from clients’ accounts in accordance with the signed contract. . Etc…

REPORTING LINE

LINE SUPERVISOR :  Corporate Bank Head

JOB PROFILE 

  •  Minimum Bac/Advanced Level + 3 in Banking and Finance, Management, Marketing, Accounting, Economics or any other similar discipline.
  •  Certification or professional training in Customer Management or other field would be an advantage
  •  Mastery of banking operations, bank products and services, bank procedures Monitoring of portfolios and sale of currencies
  • Mastery of computers
  • Be perfectly bilingual (French / English)
  • Age: between 22 and 35 years old.
  • Have at least 2 years of banking experience

 




 

 Personal qualities

  • Sense of organization Moral probity and Rigor
  • Good communication and teamwork
  • Good analytical mind
  • Sense of initiative (Strength of proposal)
  • Ability to work under pressure and independently
  •  Very good computer skills (Microsoft Word, Excel, Access, Power point package)
  • Orients results

HOW TO APPLY?

 

Please submit your CV and cover letter to  ECM-Recruit@ecobank.com  ,  mentioning in the subject “Corporate Client Care>>

NB : Only applications corresponding to the selection criteria will be invited.

ECOBANK CAMEROUN SA is a company that advocates equal opportunities. We do not discriminate on the basis of gender, religion, ethnicity, social status, physical ability, etc.




 

Deadline: October 20, 2022 at 5 p.m. sharp

WELL READ AND FOLLOW THE INSTRUCTIONS GIVEN ABOVE TO APPLY, AND NEVER SEND MONEY DURING A RECRUITMENT.

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