Advans Cameroon is recruiting Multimedia Customer Advisors

In order to strengthen its Client Relations Center team, Advans Cameroon is launching a call for applications for the recruitment of two (02) “Multimedia Customer Advisors” who will be based in Douala, at the institution’s headquarters.
Place of function: Head Office – Douala

Contract: CDD Number of positions: 2

Missions / Responsibilities:

Under the management of the Client Relations Center Supervisor, you will be mainly responsible for:

•  Ensure a reception and quality support of customer calls relating to the products and services offered by Advans on the 4 universes of customer needs;
•  Ensure compliance and reliability of managed operations and records and apply procedures;
•  Practice commercial rebounds in order to offer solutions adapted and useful to the needs of customers. Participate in commercial actions implemented at the CRC;
•  Make outgoing calls from targeting or reminders of emails and online quotes;
•  Take charge of the processing of centralized customer emails at the CRC;
•  Make qualified appointments for the local network;
•  Contact customers by phone and through all communication channels;
•  Organize its commercial activity in accordance with the policy set and the defined ambitions;
•  Process customer transactions by ensuring quality and timeliness;
•  Ensure the updating of customer databases;
•  Guarantee the handling of incoming calls (complaints or requests for information) by ensuring quality advice and support to customers;
•  Ensure the interim of the CRC supervisor in case of absence upon request;
•  Perform any other duties proposed by his/her supervisor.

Profile / Profile: 

Skills and qualifications:

Required skills:

•  Perfect command of French and/or English: being bilingual or multilingual is an asset
•  Good negotiation skills
•  Sense of customer relations, teamwork, directivity
•  Knowledge of business techniques
•  Mastery of basic computer and digital tools (GIS, CRM, Office, switchboard)

Qualifications

•  Sense of contact and diplomacy, dynamism, rigor and pragmatism
•  Good organizational capacity and effective management of priorities
•  Fluency in speaking, writing and listening in English and French/ good speech
•  Good writing and synthesis skills
•  Good ability to work under pressure.

Required profile:

•  Level of studies: Minimum Bac + 2 / Accounting / Economics / Finance / Audit / Banking / Marketing / Communication / commercial action / telemarketing;
• 02 years minimum of experience in the banking field (Call Center, CRC, Front, middle or back office);

HOW TO APPLY?

Click here to apply online

Deadline: 17/01/2023