Africa Eye Foundation Cameroon (AEF), is recruiting Patient Counselors
Africa Eye Foundation Cameroon (AEF), is recruiting 02 Patient Counselors for its Magrabi ICO Cameroon Eye Institute (MICEI) hospital in Obak, on the road to Okola located about 10 km from Yaoundé.
RESPONSIBILITIES
- Greeting patients and offering assistance upon arrival at the hospital
- Inform, educate patients about their condition. Ocular and on the different treatment options proposed by the ophthalmologist.
- Conduct an analysis of the costs, benefits and needs of existing and potential clients to meet their needs
- Create, develop and maintain a positive environment for patients.
- Make calls to ensure patient follow-up and satisfaction
- Provide reports to management on patient needs.
- Continuously improve to increase the quality of services through patient suggestions.
- Answer phone calls and refer clients and patients
PROFILE AND COMPETENCIES
- Proven professional experience as a client advisor
- Excellent knowledge of MS Office.
- Must have excellent subject matter skills. negotiation and communication.
- Ability to work long hours, often under pressure
- Good interpersonal skills and team spirit
- Be able to set priorities, manage your time well and get organized
- Be committed to continuing professional development
- Be highly motivated with goals, and proven experience in the field of sales.
- Having an HND/BTS in marketing would be an advantage.
- Be bilingual (English and French)
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APPLICATION FILES
- Cover letter
- Photocopy of national identity card Updated curriculum vitae with 3 references
- Copy of the highest diploma.
HOW TO APPLY?
The application file must be sent by e-mail to the following address
info@micei.org
with the subject “application for the position of Patient Counselor” or drop off at Magrabi ICO Cameroon Eye Institute in a closed envelope with the subject Counselor”.
N.b:
- People living with a disability are encouraged to apply.
- Only shortlisted candidates will be notified.
Deadline: November 25, 2022
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