After-Sales Support (SAV) Receptionist / Réceptionniste SAV
Glotelho
Full-time
Douala, Cameroon
Glotelho is a leading provider of After Sales Services, e.g., smartphone repairs, consumer electronics, etc.]. We’re looking for a dynamic and customer-focused SAV Receptionist to join our team. Your primary role will be to deliver exceptional customer service, manage repair requests, and coordinate technical support with our repair technicians.
Key Responsibilities
· Greet and assist customers (in-person, by phone, and email)
· Process and track after-sales service requests (create repair tickets, monitor progress)
· Handle customer inquiries(repair status, pricing, warranty info)
· Liaise with technicians to ensure timely repairs
· Inspect devices before and after repairs
· Process payments and invoices(if applicable)
· Maintain a clean and organized front desk area
Required Skills
· Experience in customer service, front desk reception, or technical support (a plus)
· Excellent verbal and written communication (French required, additional languages a bonus)
· Proficiency in Microsoft Office (Word, Excel) and helpdesk/SAV software
· Strong organizational and multitasking abilities
· Customer-first mindset with problem-solving skills
· Ability to collaborate with technicians and other teams
APPLY HERE: https://rooster.jobs/jobs/508369
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