FOYO GROUP is recruiting 01 Call Advisor Geographical
area:Yaoundé – Mvan behind BEAC
complex Job Type:Permanent
Sector of Employment:Financial Services and Life and Health
Insurance Main function: Telephone solicitation, Customer service, Prospecting Assembly and follow-up of customer files; Administration and management of social
networks Specialization(s):Operator; Customer Service; Financial
Services Start Date:As soon as possible
Salary:125,000 FCFA Net monthly + Performance Incentive
COMPANY DESCRIPTION
GROUPE FOYO, brings together professionals in the field of financial services, offering mainly life and health insurance, savings and mortgage products. We are a true one-stop shop for financial services in Canada because we are able to offer the financial products and services of the majority of companies operating in Quebec. The Global-Assurances.ca platform is a marketing tool that aims to make B2B and B2C campaigns on social media and various Internet media. It presents the Foyo Group’s exclusive personal insurance offer.
JOB
DESCRIPTION As a Call Advisor, you will support the consulting team in their prospecting and marketing functions. You will ensure customer service, the preparation of customer files and administrative follow-up of orders. You will also have to establish and maintain personalized and quality business relationships with current and potential customers. Your ability to provide superior customer service, build relationships and earn customer trust will be critical to your success. With your ultimate goal of strengthening customer relationships in mind, you’ll contribute to an individual and team sales plan that relies on
identifying opportunities, selling solutions and recommending partners to succeed.
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- Prepare client files (Opening of files, reports, information)
- Ensure marketing development with potential customers (Telephone approaches, solicitations, database management)
- Provide customer service, (Respond to customer requests, solve problems, follow up with customers)
- Perform appointment management (Making appointments and managing the agenda)
- Perform various office administrative tasks (Weekly Report)
- Calls for solicitations and customer prospecting
Required skills and competencies:
- Skilled at multitasking
- Excellent verbal expression
- Good communicator and writer
- Enjoy contact with people and collaborate effectively with others
- Demonstrate enthusiasm and discipline
- Good stress management
- Be available for an evening schedule or even on weekends
- Experience in a call center or working on the phone with customer contact
Academic Requirements:
- Hold at least a BTS diploma in a field related to administration
- Ideally a degree in insurance or a related field
- Excellent knowledge of Office software, and CRM (Customer Management) software
- Excellent knowledge of social networks (Facebook, Snapchat, Linkedn)
HOW TO APPLY?
Email your resume and cover letter to camerhouses@gmail.com
Provide two job references and personal
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