*Customer Care & Customer Experience Agents (Proactive Relationship & Insights)*

Job Title: Customer Care & Customer Experience Agents (Proactive Relationship & Insights)

Application Deadline: September 10, 2025

Company Overview: As part of strengthening our teams and expanding our activities, CAMTRACK SAS, a company specializing in geolocation, telemetry, tracking, and fleet management, is recruiting Customer Care & Customer Experience Agents.

Duties:

Provide proactive, personalized customer service (by phone, email, digital platform, or in person).

Effectively manage complaints, technical incidents, and customer requests with comprehensive follow-up until resolution.

Collect and analyze customer feedback (insights) to identify issues, anticipate needs, and improve the customer experience.

Prepare regular reports on recurring incidents and propose continuous improvement plans.

Collaborate closely with the technical, sales, and operations teams to ensure a smooth and consistent customer experience.

Train, support, and retrain customers on the optimal use of CAMTRACK platforms and solutions.

Actively contribute to customer loyalty and satisfaction by strengthening relationships of trust.

Participate in the implementation of best practices in Customer Care and compliance with international quality standards.

Desired profile:

Minimum 2 to 3 years’ experience in a similar position (Customer Service, Customer Care, Technical Support, or Customer Experience).

Good knowledge of fleet management platforms.

Proficiency in customer relationship management tools (CRM, ERP, Helpdesk).

Preferred certifications: ITIL, Customer Experience (CX), ISO 9001, CRM Dynamics, or equivalent.

Autonomy, rigor, team spirit, and a strong sense of service.

Excellent interpersonal skills: listening skills, diplomacy, clear communication, and solution-oriented.

Location: Douala, Bonapriso