Customer Service Manager

RESEARCH PROFILE: CUSTOMER MANAGER

The ARCHIPEL CM training firm is looking for a CUSTOMER MANAGER for the needs of a partner company.

               REQUIRED PROFILE :

–  Hold a BAC+2

– Language: Being Bilingual (English / French) 

– Gender: Male / Female 

– Experience: 1 year minimum 

              SKILLS :

– Have a sense of listening;

– Have interpersonal skills;

– Know how to show empathy to identify the needs of each of its customers;

– Enjoy taking up challenges to achieve specific goals;

-Be able to advise and negotiate with customers;

-Support pressure and manage sometimes conflicting relationships;

– Mastering sales techniques;

-Know how to conduct a negotiation;

-Know how to use office tools and the internet;

-Be able to prospect for new customers;

-Know the products and services offered by the company;

             ASSIGNMENTS:

– Retain and increase the customer portfolio;

-Implement commercial actions to prospect the customer; 

-Carry out and analyze the monitoring (quantitative, qualitative) of surveys;

– Conduct trade negotiations; 

-Have the ability to assess the financial risk of its customers; 

-Manage the company’s relationship with the client; 

– Handle customer complaints;

– Conduct competitive intelligence and report information; 

– Write reports (daily, weekly, monthly) of visits, sales and commercial proposals; 

-Seize opportunities; 

Hours: Full time 

Place of work: DOUALA 

Place of interviews: DOUALA 

Deadline: 10/11/2022 

NB: TRAINING/EMPLOYMENT The candidate must undergo training in the field of approved Customer Relationship Management.

Please send us your updated CV accompanied by a professional photo on the CV to the email address: archipelcm@gmail.com 

With subject: CUSTOMER MANAGER

Phone: 233 43 74 25;  

Mobile: 656 144 363 / 654330157

Website: http://archipelcm.net