ECOBANK CAMEROUN S.A. is recruiting a Customer Service Manager

a Customer Service Manager
ready to work across the national territory.
The position is based in Yaoundé.
Job level : 6 – Job grade : 3A

JOB PURPOSE
Oversight supervision of branch Customer Counter Service (sales/marketing role), Customer Service
back-office processes and Tellers/Operations processes, in accordance with the institution’s policies,
approved procedures and Local Compliance.
a Customer Service Manager
ready to work across the national territory.
The position is based in Yaoundé.
Job level : 6 – Job grade : 3A

ECOBANK CAMEROUN S.A. is recruiting
KEY RESPONSABILITIES
Boost sales and marketing in the branch.
Ensure service standards are achieved over the account opening, teller, and branch operations
processes.
Ensure all customers transactions/requests received at the branch counters are thoroughly checked for
completeness and compliance, and timely processed or transmitted for processing.
Assists in clearing/reducing customers queues in the branch during peak time.
Verify and authorize transactions processed in the branch.
Ensure proper and continuous monitoring of the branch to eliminate lapses in control.
Overall responsibility over customer service function (cards / check books management, account
opening, etc.)
Stand as Branch Safety & Security point of contact. Ensure Safety & Security standard are maintained
at any given time and any loophole escalated appropriately.
Ensure DCFC / AML reports are updated timely.
Ensure Vault procedures are always adhered to. The Vault Monthly Register Review is delegated to
them.
Ensure tight management of ATM to ensure meeting the minimum Group standard with regard to
availability.
In charge of monitoring of branch Transactions & account documentation deferral tracking.
Ensure all compliance related activities (Balance payment reports, AML monitoring, Suspicious
Transactions, Gift Policy, etc.) are fully adhered to in the branch.
Ensure proofing/reconciliation of branch accounts: immediate credit, Traveler cheques accounts,
suspense accounts, teller account & differences, new accounts, ATM accounts, etc.
Ensure staff/branch are always equipped of adequate equipment to meet Group standard (teller cash
counting notes, detectors, stamp machines, Vault/safes, etc.)
Acceptable rating for Internal and External audit comments and implement recommendations
provided.
Perform any other function as and when assigned by the Unit Head/Branch Manager.

JOB PROFILE

Experience
05 years in core banking operations
Education
Minimum University degree (BAC + 3/4)
Skills & Knowledge
Ability to detect unauthorized changes on instruments presented.
General understanding of Bank products, foreign exchange local. regulations.
Quality oriented.
Ability to efficiently prioritize the tasks to perform.
Good level of security sense and fraud awareness.
Personal Attributes
Excellent interpersonal skills and ability to communicate.
Strong people management and leadership skills.
Very well organized and structured.
Pro-activity and creativity.

APPLICATION PROCESS
Please submit your CV and motivation letter to ECM-Recruit@ecobank.com latest February
11th, 2024 at 5pm prompt with the subject « Customer Service Manager »
NB: Only applications matching with the desired profile will be contacted
Ecobank Cameroon is an equal opportunity employer and will not discriminate on the basis of gender, religion, ethnicity, physical ability, etc…
Visit our website at www.ecobank.com