ECOBANK CAMEROUN S.A. is recruiting a Relationship Manager,

a Relationship Manager,
Advantage Banking
ready to work across the national territory.
The position is based in Douala.
Job level : 5 – Job grade : 3B

JOB PURPOSE
To deliver high quality service and customer retention approach to managing client relationships to
enhance product sales and new client growth targets.
To deliver on agreed individual targets for deposit growth, revenue, PBT, product sales and new client
growth targets.

a Relationship Manager,
Advantage Banking
ready to work across the national territory.
The position is based in Douala.
Job level : 5 – Job grade : 3B
ECOBANK CAMEROUN S.A. is recruiting
KEY RESPONSABILITIES
Business and Financial performance
Proactively develop client relationship, anticipate and provide solutions to client needs and give high
priority to client satisfaction, with responsibility for meeting or exceeding agreed performance targets
and objectives.
Ensure that client instructions are duly effected by applying all standard checks and controls in
coordination with other departments.
Achieve a satisfactory level of knowledge of Advantage Banking products and services.
Produce timely reports for the assigned portfolios.
Customer Excellence
Handle client queries of day to day nature and assist in resolving client’s problems in collaboration with
other team members.
Leadership and people management
Track and provide weekly reports on Portfolio performance at RM level
Team Player
Work in close collaboration with CSU team for excellent service delivery and product sales
Process, control and operational performance
Ensure full adherence to Operational Risk and Compliance guidelines e.g. KYC and anti-money
laundering measures.
Constantly monitor credit portfolio and engage timely recovery action to ensure maximum of 3% NPL.
Provide management reports on sales tracker, DIP and others.
Strategic initiatives
Lead strategic initiatives that will create business growth.
Facilitate and drive migration of Advantage Customers to digital Channels.

Achieve satisfactory performance on business challenges on Advantage Banking Portfolio
EXPERIENCE & QUALIFICATIONS
At least 2 years experience in a consumer banking-based line of business.
Bachelor’s/Master’s degree preferably in Finance, Accounting, Business Administration, Marketing or related
field of study
SKILLS & CAPACITIES
Customer/market orientated and Networking.
Ability to establish direction and drive execution.
Excellent at delivering and owning results.
Strong interpersonal, influencing and communication skills.
Punctuality

APPLICATION PROCESS
Please submit your CV and motivation letter to ECM-Recruit@ecobank.com latest February
02nd, 2024 at 5pm prompt with the subject « RELATIONSHIP MANAGER, ADVANTAGE
BANKING »
NB: Only applications matching with the desired profile will be contacted
Ecobank Cameroon is an equal opportunity employer and will not discriminate on the basis of gender, religion, ethnicity, physical ability, etc…
Visit our website at www.ecobank.com