a Digital Channels Supervisor
This is a leadership role accountable for the delivery of Remittances & Mobile Money business in each
affiliate. The role is to distribute and sell Digital remittance & Mobile money products in a dormant
market and position our digital products (Mobil-Money/Ecobank Mobile/Ecobank Pay/Ecobank
Online) as undisputed No Tin country of coverage as per group 5year plan. Product design will
b- handled centrally for implementation and sales in affiliates in conformity with product standards,
processes and procedures. Sales & Distribution of Remittances & Mobile Money shall be 60% Digitally
sold and 40% reliance on physical locations; particularly agent and merchant networks.
Product Management
Ensures appropriate product pricing in local market with an ROI of 15 -20%
Collaborate with Group Resource to maintain and develop Digital Remittances & Mobile Money
Products
Understand and provide product knowledge, training and guidance to Sales team.
Maintain excellent communication to support productivity- external and internal relationships and
the resolution of problematic issues.
Stake Holder Management (DSA/Distributors/Merchant, Branch and TELCO partner support
Manage issues from branch resources, agents and partners to ensure that they are all resolved.
Manage activities of assigned Sales Agents
Co-ordinate support for all agents and partners from acquisition to
maintain a prospective merchant and TELCO partners register.
Co-ordinat-communication to customers, branch champions and TELCO partners.
Build a strong network to support the sharing of best practice with the Sales and Marketing teams
in order to enhance cross-functional cooperation and achieve sales targets.
Monitor Service Level Agreements and ensure effective delivery of services to both internal and
external customers.
Provides business justification for new product development.
– KEY RESPONSIBILITIES
Revenue generation (and Growth Analysis)
– Deliver revenue budgets/targets
– Track affiliate performance against budget/target.
– Recommend and implement remedial measures aimed at addressing performance gaps.
Drive transactions in key send market
Marketing and sales promotions
– Co-ordinate all promotion activities (including agreed marketing activities) to create product
awareness and drive transaction numbers.
– Liais- with agent/partners and giv- support to ensure success of their promotion activities.
– Liais- with Ecobank Branches to deliver joint promotion activities.
Processes and procedures
Ensure processes and procedures are adhered to.
– Defin- and get approvals for new processes to suit business needs.
– Review and modify where applicable existing processes to suit business needs.
– Account for all product AML audits to ensure full compliance.
REPORTING:
Head Digital Channels (Sales & Usage)
EXPERIENCE- & QUALIFICATIONS
Minimum 5 years of experience in the banking/finance field
– Experience in Digital will be an asset
– Excellent experience of running commercialization globally, performing business due
diligence.
– Good experience with Product and Capabilities Management.
– Strong written and verbal communications.
– Ideally to have three + years of experience in Remittances / wireless & mobile industry or
mobile banking.
– Commercial acumen.
-Relationship Building.
– Innovation and creativity.
EDUCATION
Bachelor’s/Master’s degree in a related field (Banking, Information Technology, Finance or Sales, etc.)
Ecobank
Th- Pan African Bank
– .SKILLS, CAPABILITIES & PERSONAL ATTRIBUTES
– Basic Treasury skills especially in Foreign Exchange.
– Excellent interpersonal and influencing skills.
Strong communicator both verbal and written.
– Ability to engage with senior leaders and other key stakeholders.
– Team management.
– Analytical skills for business cost-benefit presentation.
– Results driven.
– Fluency in English and French.
APPLICATION PROCESS
Please submit your CV and motivation letter to
ECM-Recruit@ecobank.com latest September 09th, 2024,
at 5pm prompt, with the subject
“DIGITAL CHANNELS SUPERVISOR”
NB: Only applications matching
with the desired profile will be contacted.
Ecobank is an equal opportunity employer
and will not discriminate- based on gender,
religion, ethnicity, physical ability, etc…
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