HEAD OF AGENCY – BANQUE ATLANTIQUE CAMEROUN
Banque Atlantique Cameroun is looking for 01 Branch Manager for the needs of its services .
Management: Department of Individual Customers and Network
Location: Ngaoundéré
Status: Executive
Contract: Indefinite term
Publication area: Internal / External
Main mission : Develop and make profitable the agency’s portfolio
OBJECTIVES AND MAIN ACTIVITIES
Objective 1: Supervise the granting of healthy credit
- Analyze the environment of the client’s sector of activity and financial situation;
- Carry out customer visits based on elements of the customer’s request;
- Validate the credit conditions, account operation, and the assembly of the credit file
- Validate overruns and overdrafts (DT).
Objective 2: Mobilize resources
- Mobilize resources from resource-holding segments;
- Validate the attractive conditions offered to customers to encourage them to save;
- Coordinate the monitoring of collected resources.
Objective 3: Manage the Sector’s customer base
- Plan and implement the actions necessary for the development of the business in agreement with the Director of Individual Customers and the Network;
- Analyze needs by customer segment with a view to formulating tailored competition or service offers;
- Check the conformity of customer opening files;
- Take steps with companies to present the Bank’s products and services;
- Ensure the profitability of the business.
Objective 4: Ensure the renewal of entry files and propose new competitions
- Prepare reports of visits carried out, highlighting customer opinions on the bank’s products and services,
- Validate the new conditions by motivating their commercial counterparts and their impact on customer profitability;
- Validate customer file regularization memos.
Objective 5: Ensure follow-up activities
- Validate periodic reports;
- Report any deterioration of risk and propose corrective actions;
- Monitor the implementation of validated corrective actions;
- Validate memos for regularizing irregular flow rates;
Objective 6: Ensure recovery of debts
- Supervise the recovery of credits granted;
- Contact customers by any means in the event of customer failure;
- Propose a moratorium to the customer if necessary; if the irregularity persists, put the said customer on notice;
- Forward the files to Commitments in the event that all recovery attempts are unsuccessful;
- Downgrade and transfer the client’s file to litigation if all attempts fail.
Objective 7: Ensure quality of service
- Ensure the cleanliness of the premises;
- Ensure that the service within the bank is delivered promptly, precisely and courteously;
- Coordinate the processing of customer complaints in a timely manner.
REQUIRED QUALIFICATIONS AND EXPERIENCE
- Bac + 4/5 minimum in Management, Finance, Banking, Currency or other similar discipline
- Minimum experience of three (03) years in a similar position or five (05) years as an Account Manager in the banking sector
- Bilingualism (French – English) would be an asset.
REQUIRED SKILLS
Knowledge
- Good knowledge of financial analysis
- Good knowledge of banking products
Expertise
- Mastery of banking techniques
- Mastery of commercial techniques
- Good writing skills
- Mastery of office applications (Microsoft PowerPoint – Excel – Word)
Know-how
- Integrity/probity
- Leadership / autonomy / innovation
- Organization / method / rigor
- Results orientation
- Analysis/synthesis
- Relational ease / listening skills
Submission of Applications
Any application received through a channel other than that indicated will not be considered.
Three weeks after this date, if you have not been contacted, please consider that your application has not been accepted.
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