Job Opportunity: Coordinator – Business Development at MTN Cameroon

Coordinator – Business Development.Enterprise Business Unit

Job Identification
2345
Job Category
MTN Level 2
Locations
360 Rue Drouot, Buea, Wouri, 1, CM
Posting Date
03/10/2023, 05:00 PM
Apply Before
03/21/2023, 12:59 AM

Degree Level
Bachelor’s Degree
Job Schedule
Full time
Job Description
Job Specifications/ Minimum & Preferred Requirements

Education / Business Degree

Bachelor’s degree in Sales, Computer Science, Information System

Fluent in English & French

Work Experience

Minimum of 3 years’ experience including:

Product innovation & Research on new emerging business skills required
Sales experience, with ability to coordinate partners portfolio
Good knowledge of the industry of telecommunications and technology
Experience working in a medium to large organization
Worked across diverse cultures and geographies
Experience in managing co-creation processes with multi-stakeholder initiatives

Training

Digital transformation
Pricing and Business Models
Selling Skills
Basic Telecommunication Fundamentals
Relationship Management
Partnership Management
Innovation
Industry / Certifications

Any other specifications

Competencies

Knowledge

Sales Acumen

Familiar with MTN products and services

Product Knowledge

Stakeholder Relations Management Good understanding of business priorities Understanding of local market

Service Level Agreement Management

Change Management

Skills

Conceptual Thinker

Decisive Problem Solver Innovative Value Creator Results Achiever

Operationally Astute

Behavioral Qualities

Customer-centric Resilient

Self-motivated and Perseverant

Strong sense of professionalism and integrity

Accountable Relationship Builder

Inspirational People Leader

Key Performance Areas –

Measures

Key Job Responsibilities

Strategy Implementation

Assist in the creation of new revenue stream strategy in line with overarching divisional goals
Ensure effective implementation of partnership strategy to drive new services & solutions
Guide and direct third parties in achieving objectives
Provide an advisory function on governance and best practices in client
Manage multi-functional team (Marketing, Technology, Finance) to achieve partnership integration
As per business plan

Governance

Adhoc and Operational Meeting

Set up / participate in adhoc and operational meetings
Report at process and functional level
Meet regularly with Presales, Marketing, Regulatory, and other relevant team to discuss projects
Review and identify key risks, issues and dependencies and set mitigation actions

Escalations

Manage and resolve escalations that have impact on critical path of service delivery
Escalate issues that will result in significant time, scope, employee / client or cost impact if not resolved
Manage and provide solutions to issues that require formal resolution

Performance

Ensure effective execution of day-to-day operations and resolve operational issues
Create and monitor plan for continuous improvement
As per business plan

Reporting

Reporting in accordance with the measurement metrics set by the organization
Report on an ad hoc basis on specific management requirements as and when necessary
As per business plan

Operational Delivery

Grow Market Share, Grow ICT & Data Revenue, Increase EBITDA margins, Assure Revenue
Build business cases for new revenue streams solutions
Cooperate with key stakeholders (internal and external) to find the best way of increasing value-added
Services

Develop strategies and champion customer centric culture across the organization to transform MTNC’s
revenue.

Develop strategy and oversee execution of same for sustainable growth and development
Coordinate overall channel activities to ensure product & solution to address client needs
Liaise with sales management to identify and attend to specific client needs and resolve problems.
Drive the adoption of New Growth Opportunities for the Business
Drive strategies for effective market penetration based on dedicated solution to optimize performance.
Ensure partnership strategy meets business objectives and client requirements
Ensure full understanding of the telecommunications and technological industry following trends and developments to assess the strategic technology and regulatory impact on MTNC’s current and future business
Establish processes and standards for impact assessment, and evaluation of systems and technologies with regards to customer experience
Build the foundation engine of innovation culture within Enterprise Business Segment
Onboarding of new VASP partners
Follow up of Interconnection requests Contribute to increase VAS revenues through tactical action plans
Ensure Stakeholders Management (Regulatory, Technology and Finances)
Implement planning of all initiatives approved
Deliver weekly and monthly report
As per business plan

Continuously seek self-professional development to sharpen skills and capabilities in a versatile and evolving digital landscape

Key Performance Indicators

Financial – Value created through enterprise-wide business growth:
Enterprise Financial Health (Revenues, EBITDA, ARPU & other financial health ratios) – translating revenue growth formula & objectives into results.
New business stream to sustain complement traditional revenues
Business growth, value created & cost-effectiveness achieved by process optimization, new initiatives and improved operations etc.

Internal – Value created from executing enterprise-wide operations:
Value created by increase in solution sales, contracts signed etc. for products and services.
New business opportunities from products launched, sector/market growth, product/process innovation, structural changes, process reviews/audit implementation etc.

Customer – Value created from Customer engagement & Ecosystem:
Impact include positive companywide engagement indices (Net Promoter Score), customer insight management & engagement (traditional & new business)
Benefits increasing to MTN/Telecom industry from specific actions. Benefits can be in form of legislations or policies influenced, contributions during stakeholder workshops etc.
Deliberate ecosystem management to achieve business objectives (value creation), brand value & corporate positioning

People – Value created through positive Impact on People & Culture &
Impact include satisfaction index on the VB’s and GCA survey dimensions/employee

engagement index.

Attraction and retention of talent, efficiency of departmental structure to deliver on business objectives, collaborative work culture, number/types of staff being coached/mentored, Change Management, Enhancing MTN’s profile as employer of choice and instilling company pride/passion etc.

Key Performance Indicators –

% revenue increase
% new business development initiatives implemented
% new partnership implemented
% New innovation processes and solutions

Role Dependencies –

MTN Policies and Procedures

Stakeholders Landscape

Internal Stakeholders: Interaction and Relationship

Key – DATA Segment, Marketing, Technology, Customer Services, Regulatory

External Stakeholders: Interaction and Relationship

Clients, Partners

Discretionary Space (if applicable)

Decision Making Constraints:

As per delegation of authority

Authorities:

Expenditure, conformance with budgets as per delegation Partnership management policies

New revenue stream based on solutions provided to clients

Negative Indicators

Lack of adequate feedback from or to relevant stakeholders.
Ability to influence other stakeholders.
Network underinvestment

All applications must be submitted ONLINE at: 

https://ehle.fa.em2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX/requisitions/preview/2345/?location=Cameroon&locationId=300000000273784&locationLevel=country