Job Opportunity: Coordinator – Service Transition at MTN Cameroon

Coordinator – Service Transition.Technology
Douala, Littoral, Cameroon
Job Identification: 1593
Job Category: MTN Level 2
Locations: 360 Rue Drouot, Buea, Wouri, 1, CM

Apply Before
01/26/2023, 12:59 AM
Degree Level: Bachelor’s Degree
Job Schedule: Full time

Job Description
Job Specifications/ Minimum & Preferred Requirements

Education / Business Degree

Engineering degree in Telecommunications, Computer Science or related field

Work Experience

At least 3 years work experience including:

At least 3 years’ experience on Technology operations and Maintenance in a large network environment.
At least 3 years’ experience in management of ITIL processes and functions
Training

Information Technology Infrastructure Library (ITIL) Foundation V3/V4
ITIL Intermediate and Capabilities in Service Transitioning
Industry / Certifications

Information Technology Infrastructure Library (ITIL) Foundation V3/V4 certification
Any other specifications

Competencies

Knowledge

Mobile Technologies (ISP, Data, Mobile Money), Telecommunication environment, Digital Services, and IP.
Service Transitioning Practices in relation to ITIL: Change, Release
Business mission critical services including VAS, IN, Enterprise Application
IT design and architecture
Operating Systems
Skills

Strong analytical skills
Highly skilled in math and finance
Excellent communication skills
Strong time-management skills
Detail oriented and highly organized
Skilled in negotiation and project management
Excellent critical thinking skills
Behavioral Qualities

Positive “can do” attitude
Integrity
Customer service oriented
Team player

Key Job Responsibilities

Staff Leadership and Management

Ability to work in a team
Responsible for self-learning and development with guidance from the Manager
Accountable for meeting and prioritizing own targets / deadlines
Provide information to the Manager on work accomplishments, individual / team challenges
Lead team meetings and contribute on specialist / technical areas when required
Review performance metric dashboards prepared on various performance metrics and provided input to the manager
Asset Manager Responsibilities and Duties

Design and execute asset management (HAM, SAM) policies, procedures, and processes.
Coordinate with management in utilizing the asset management tools to analyse, review and track asset data.
Develop asset control processes to monitor accountability identification, maintenance, location, and contracts.
Manage asset reconciliation and asset disposal agreements.
Prepare and manage IT asset capital and expense budgets.
Ensure audit compliance for the IT.
Configuration Manager Responsibilities and Duties

Provide support to project teams in configuring and base-lining project items.
Prepare configuration documentations and maintain Configuration Management Database (CMDB).
Review and recommend improvements to existing CMDB processes.
Maintain data quality, integrity, and security of CMDB.
Schedule audits on CMDB and assist in implementing audit recommendations.
Work with Security Team to develop security guidelines to avoid unauthorized damage or usage of project items
Work with configuration teams in development and enhancement of Configuration Management tools.
Assist in management, maintenance and automating of Configuration Management tools.
Maintain proper version controls of software deliverables.
Oversee the delivery of software applications in test and deployment environments.
Analyze configuration issues and propose appropriate resolutions.
Knowledge Manager Responsibilities and Duties

Manage the current knowledge management practices as well as design new knowledge distribution policies and encourage use of the new practices
Analyzing the effectiveness of the new knowledge management programs by observing its usage and evaluating its impact in terms of the organizational benefits
Interact with the staff members, unit managers and the clients. Act as a mediator to answer the queries of the clients and staff about the knowledge management products and practices
Use the knowledge base resources and design a training module for the staff and clients to help them access the knowledge management tools
Being responsible for the analysis of social networks and formation of communities of practice within the organization
Encourage the staff and workers to share knowledge effectively and efficiently
Governance

Ad hoc and Operational Meeting

Participate and provide inputs in operational meetings as and when required
Set up and manage ad hoc meetings for day-to-day operational requirements as and when required
Escalations

Timely notification of escalations to the Manager
Resolve escalations as per defined escalation / resolution procedures
Opco Operational

Participate and provide inputs in Service Transition weekly meetings
Propose operational changes and provide associated user impact assessment
Performance

Ensure effective delivery of day-to-day operations at the Opco and resolve operational issues
Improve productivity and quality through leading practice initiatives
Follow-up project transitioning across the life cycle and as per the processes
Reporting

Provide inputs to the Manager (as required) relating to progress made within the sub-division and in accordance with the measurement metrics set by the organization
Operational Delivery – Task Complexity -; It contains the descriptions and overriding objectives of the job

Manage IT Hardware asset portfolio with respect to risk, cost control, governance, compliance, and performance objectives

Develop and Maintain Company policies, Procedures and Processes
Manage a team of IT Asset analysts
Plan and Implement IT Hardware asset life cycle strategy, advise Procurement and IT Operations in Procurement strategies for IT Hardware acquisition
Serve as IT Hardware Asset Management subject Matter expert
Optimize usage and cost of IT hardware deployment
Manage acquisition deployment, utilization, tracking, security, and final disposition of IT Asset

All applications must be submitted ONLINE at: https://ehle.fa.em2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX/requisitions/preview/1593/?location=Cameroon&locationId=300000000273784&locationLevel=country