Export Dispatching / Documentation Agent
Full time
CM – Douala

Opportunity
Would you like to be part of a value driven, commercially oriented international environment where we enable global trade every day?

As an Export Dispatching/Documentation Agent in the Export team based in Cameroon, you will execute, support and supervise daily Export operations tasks, in accordance with agreed procedures, to deliver results within specified transit time.

KEY RESPONSIBILITIES

Plan accordingly and timely all Export files with relevant stakeholders

Responsible for ensuring a cost-efficient preparation and execution of export files

Work closely with vendors, customer service and CHB teams to achieve customer satisfaction through pro-active resolution of any unscheduled delays.

Responsible for the establishment of all export documentation (CO, Phyto, ICO, EUR1, BAE) as per the existing SLA.

Responsible for the planning of visits of key stakeholders (phyto, customs)

Follow for stuffing operations in coordination with internal and external stakeholders

Attend the daily departmental operations briefing to understand the daily/weekly priorities whilst maintaining a constant focus on process improvement

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Building and maintaining a strong working relationship with other teams

Responsible for the safe keeping of all critical documents used for the processing of files such as but not limited to AVE

Timely Trakit updates and IOU justifications (where applicable)

To ensure operations are conducted in a manner consistent with and loyal to the A.P. Moller – Maersk values

Assist with any other tasks when required by the Operations management team

MEASUREMENT

You will be measured by:

Your ability to perform within your area of responsibility as outlined above. This includes accuracy and quality of work, quantity of work, problem solving and decision-making skills.

Your KPI set up during the performance appraisal

Share an end-to-end relationship with vendors

Maintain a good transit time measured

Improve cash flow by ensuring files are invoiced within delay

Your ability to work within a team as well as independently and your contribution towards ensuring that the best possible financial result is achieved for the company

How you live and embody A.P.Moller – Maersk Group’s values

WHO WE ARE LOOKING FOR:

someone with:

Basic transit export operations understanding

In house product knowledge

Skill/knowledge required to perform routine and continuous activities

Exposure to continuous improvement techniques

Teamwork

Process execution leadership

Communication

Interpersonal understanding

System: Trakit- Case Management -Kewill- GCSS

You are not authorized to discuss any issues with the Press involving Maersk Cameroon S.A. All such questions must be directed to the Customer experience Manager and/or Human Resources Manager.

Correspondences pertaining to any matter or matters, which commit The Company on costs and any contribution increases/decreases in finance, are to be submitted to the Customer Service Team Lead.