JOB: ICT Support Assistant
Yaounde, Cameroon

Job Identification 14177
Locations: Yaounde, Cameroon

Apply Before: 04/11/2023, 04:59 AM
Job Schedule Full time
Agency UNDP
Grade G5
Vacancy Type Fixed Term
Practice Area Management
Bureau Regional Bureau for Africa
Contract Duration 1 Year with Possibility for extension
Education & Work Experience High School certificate

Other Criteria
formal training in IT systems business software web-based applications. Certifications in ITIL/hardware/software management/application,MCP
Required Languages
​​French
Desired Languages
​​English
Vacancy Timeline
2 Weeks
https://estm.fa.em2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/job/14177/?utm_medium=jobshare

Job Description
Background

Diversity, Equity and Inclusion are core principles at UNDP: we value diversity as an expression of the multiplicity of nations and cultures where we operate, we foster inclusion as a way of ensuring all personnel are empowered to contribute to our mission, and we ensure equity and fairness in all our actions. Taking a ‘leave no one behind’ approach to our diversity efforts means increasing representation of underserved populations. People who identify as belonging to marginalized or excluded populations are strongly encouraged to apply. Learn more about working at UNDP including our values ​​and inspiring stories.

UNDP does not tolerate sexual exploitation and abuse, any kind of harassment, including sexual harassment, and discrimination. All selected candidates will, therefore undergo, rigorous reference and background checks.

Job Purpose and Organizational Context

Under the guidance and direct supervision of the ICT Associate, the ICT Support Assistant provides ICT and administrative support services to the ICT unit, provides daily technical support to users of information management tools and technology infrastructure. The ICT Support Assistant promotes a client-oriented approach.
The ICT Support Assistant works in close collaboration with the Front Office, Management Support and Business Development, Program and Operations teams in a large CO and UNDP HQ staff for resolving complex ICT-related issues.

Duties and Responsibilities
Implementation of ICT management systems and strategies
Effective functioning of the CO hardware and software packages
Support to networks administration
Provision of administrative support
Facilitation of knowledge building and knowledge sharing
1.) Supports implementation of ICT management systems and strategies, focusing on achievement of the following results

Compliance with corporate information management and technology standards, guidelines and procedures for the CO technology environment.
Support to the use of new ERP Quantum (UNDP’s implementation of Quantum) functionality for improved business results and improved client services.
Provision of inputs to the CO administrative business processes mapping and implementation of the internal standard operating procedures (SOPs).
Provision of inputs to preparation of results-oriented workplans.
Assistance for the implementation of the Global ICT projects (UNall, MS Intune, Quantum, etc.)
2.) Ensures effective functioning of the CO hardware and software packages, focusing on the achievement of the following results

Performance of specific technical functions, including changing of hardware electronic components (disks, memories, network wiring, power sources, etc.) and routine repairs.
Assistance in the installation of the equipment (Laptops, Printers, Scanner, Conference System, UPS, Switch, Servers, etc.)
Assistance in the installation of commercial and in-house developed software and related upgrades
Assistance in upgrading patch and anti-virus programs on a timely basis.
Assist the users from UN Agencies for the meetings (Zoom, MS Teams, WebEx, etc.) in the meeting rooms in the UN House
Support to users in using Microsoft Office 365 (Microsoft Outlook, Excel, Word, Power Point, Microsoft Teams) and other new platforms (SharePoint Online, UNall, OneDrive etc.)
Monitoring of file server traffic, usage and performance on a frequent and regular basis.
Support to users in backing up and restoring their files, as well as in virus detection, removal and prevention.
3.) Supports networks administration, focusing on achievement of the following results

Assistance in troubleshooting and monitoring of network problems.
Response to user needs and questions regarding network access.
Assistance for the monitoring of the infrastructure (Network, Security, internet connectivity)
Assistance in backup and restoration procedures for local drives. Maintenance of backup logs. Assistance to organization of off-site storage of backups.
4.) Provides administrative support, focusing on achievement of the following results

Maintenance of an up-to-date inventory of software and hardware.
Maintenance of a library of ICT related reference materials.
Maintenance of the inventory and stock of supplies and spare parts in cooperation with the Procurement Unit.
Maintenance of the filing system ensuring safekeeping of confidential materials.
Extraction of data from various sources.
Research and retrieval of data from internal and external sources; preparation of statistical charts, tables and reports as required.
Provision of ICT support to key events.
5.) Support facilitation of knowledge building and knowledge sharing in the CO, focusing on achievement of the following results

Participation and assistance in the organization of training for the CO staff on ICT issues.
Sound contributions to knowledge networks and communities of practice.

Competencies

Core Competencies
Achieve Results: LEVEL 1: Plans and monitors own work, pays attention to details, delivers quality work by deadline

Think Innovatively: LEVEL 1: Open to creative ideas/known risks, is pragmatic problem solver, makes improvements

Learn Continuously: LEVEL 1: Open minded and curious, shares knowledge, learns from mistakes, asks for feedback

Adapt with Agility: LEVEL 1: Adapts to change, constructively handles ambiguity/uncertainty, is flexible

Act with Determination: LEVEL 1: Shows drive and motivation, able to deliver calmly in face of adversity, confident

Engage and Partner: LEVEL 1: Demonstrates compassion/understanding towards others, forms positive relationships

Enable Diversity and Inclusion: LEVEL 1: Appreciate/respect differences, aware of unconscious bias, confront discrimination

Cross-Functional & Technical competencies : Thematic Area      Name              Definition

Ethics    UN policy knowledge – ethics     Ethics UN policy knowledge – ethics Knowledge and understanding of the UN Staff Regulations and Rules and other policies relating to ethics and integrity

General (across the functions)   Public relations Ability to build and maintain an overall positive public image for the organization, its mandate and its brand, while ensuring that individual campaigns and other communications and advocacy initiatives are supported in reaching the public

Information Management & Technology, IT Security Management, Knowledge of Cyber Security technologies, processes, techniques and tools Information Management &

Technology        Solutions Architecture   Ability to design and manage the Information system architecture supporting corporate business processes.

Information Management & Technology IT Customer Support    Ability to support l customers on IT related issues and generate and contribute to continuous improvement processes to deliver a great user experience.

Information Management & Technology IT Quality Management,Ability to manage quality of IT services.

Information Management & Technology IT Research and Development               Regular following new technologies and technical trends

VI. Keywords

Information, Management, Technology, Ethics and Integrity

Required Skills and Experience

Education:
Secondary education is required with formal training in IT systems, business software and/or web-based applications. Certifications in ITIL/hardware/software management/application and/or MCP are an asset.

· A university degree in Information Technology, Information Management, Telecommunications, Computer Science, or an equivalent field will be given due consideration, but it is not a requirement.

Experience:
· Minimum of 5 years (with high school diploma) or 2 years (with bachelor’s degree) of relevant working experience in network administration, web design, providing technical support for hardware/software or cloud ERP environments, working with telecommunications facilities; and applying knowledge of database applications, web-based management systems, and cloud infrastructure solutions.
·Experience working with user-centered designs and conducting user research and testing is desirable
Previous working experience in similar position or area of expertise is mandatory;
Experience in the use of Windows-based packages/applications is required
Experience in the usage of computers and office software packages (Office 365 applications, etc.) is required.
Experience with SharePoint development and management would be an advantage.
Experience in organizing online web conferences e.g. Zoom, MS Teams, Cisco Webex, etc.will be an asset
Good working knowledge of Cisco Meraki will be an asset.
Previous experience in UN will be an asset.
Fluency in French and local language is required
Working Knowledge of English would be an asset

Please note that continuance of appointment beyond the initial 12 months is contingent upon the successful completion of a probationary period.

Disclaimer

Important information for US Permanent Residents (‘Green Card’ holders)

Under US immigration law, acceptance of a staff position with UNDP, an international organization, may have significant implications for US Permanent Residents. UNDP advises applicants for all professional level posts that they must relinquish their US Permanent Resident status and accept a G-4 visa, or have submitted a valid application for US citizenship prior to commencement of employment.

UNDP is not in a position to provide advice or assistance on applying for US citizenship and therefore applicants are advised to seek the advice of competent immigration lawyers regarding any applications.

Applicant information about UNDP rosters

Note: UNDP reserves the right to select one or more candidates from this vacancy announcement.  We may also retain applications and consider candidates applying to this post for other similar positions with UNDP at the same grade level and with similar job description, experience and educational requirements.

Non-discrimination

UNDP has a zero-tolerance policy towards sexual exploitation and misconduct, sexual harassment, and abuse of authority. All selected candidates will, therefore, undergo rigorous reference and background checks, and will be expected to adhere to these standards and principles.

UNDP is an equal opportunity and inclusive employer that does not discriminate based on race, sex, gender identity, religion, nationality, ethnic origin, sexual orientation, disability, pregnancy, age, language, social origin or other status.

Scam warning

The United Nations does not charge any application, processing, training, interviewing, testing or other fee in connection with the application or recruitment process. Should you receive a solicitation for the payment of a fee, please disregard it. Furthermore, please note that emblems, logos, names and addresses are easily copied and reproduced. Therefore, you are advised to apply particular care when submitting personal information on the web.
Required Skills

All applications must be submitted ONLINE at: https://estm.fa.em2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/requisitions/job/14177