Job Opportunity: Internal IT

Job Opportunity: Internal IT

FHI 360 is a global development organization with a rigorous, evidence-based approach. Our professional staff includes experts in health, nutrition, education, economic development, civil society, environment and research. FHI 360 operates from 60 offices with 4,400 staff in the US and around the world. Our commitment to partnerships at every level and our multidisciplinary approach enable us to have a lasting impact on the individuals, communities, and countries we serve–improving lives for millions.

internal IT

Summary of the role

Assist the IT department in the implementation of new projects and the inventory of equipment. Respond to technical support requests for computer equipment and software (including desktop computers, laptops, communications equipment, tablets, computer peripherals, office software, and enterprise software applications) while providing  a high level of customer service to end users.

Essential tasks :

• Work with project team leaders who will assign tasks and provide direction.

Diagnose       and resolve technical issues with hardware, software applications, desktop printers, and AV equipment and escalate issues to appropriate technical personnel.

• Install, configure and maintain desktop workstations, laptops, tablets, scanning equipment, printers, operating systems and productivity software.
• Research issues using available information resources.
• Identify and escalate situations requiring urgent attention.

Track       and escalate issues and requests and document resolutions.

• Keep up to date with system news, changes and updates.

Train staff in the maintenance of computer equipment

Requirements:

Working       knowledge of computer software, hardware and related equipment.

Working       knowledge of Microsoft Windows operating systems and the Microsoft Office suite of products (including Word, Excel, PowerPoint and Outlook).

General knowledge of enterprise network applications (such as case management and document management systems) preferred .

Terms

• Have a degree in computer science, or computer network
• Justify an experience of at least 2 years in the management of computer equipment, maintenance of copiers and printers
• Speak French and English
• Be available to work in the city of Maroua Cameroon

How To apply

• The candidate must provide:
• A detailed CV
• Cover letter
• Bachelor’s degree in computer science, or computer network or equivalent diploma
• A national identity card
• Supporting documents for the experience

Deadline

• Interested persons are required to submit their applications by email to the following address: cameroun.parc@fhi360.org no later than March 13, 2023 at 5 pm with the subject line “FHI360-IT-INTERN” or in an envelope sealed with the mention “FHI360-IT-INTERN” at the FHI 360 office in Maroua located not far from the town hall

Note       : This is a part-time temporary position. Hours of work will be approximately 32 hours per week (flexible).

HOW TO APPLY

WELL READ AND FOLLOW THE INSTRUCTIONS GIVEN ABOVE TO APPLY, AND NEVER SEND MONEY DURING A RECRUITMENT.

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