Career Opportunities: IT Operations Officer – CST Level II (372922) – WFP World Food Program Cameroon – Yaounde

Requisition ID 372922 – – Short Term Monthly – Africa, Central & Eastern – Cameroon – Yaounde – Working Job Language (2) – INFORMATION TECHNOLOGIES
Job Description
WFP celebrates and embraces diversity. It is committed to the principle of equal employment opportunity for all its employees and encourages qualified candidates to apply disrespect of race, color, national origin, ethnic or social background, genetic information, gender, gender identity and/or expression, sexual orientation, religion or belief, HIV status or disability.

ABOUT WFP
The United Nations World Food Program is the world’s largest humanitarian agency fighting hunger worldwide. The mission of WFP is to help the world achieve Zero Hunger in our lifetimes. Every day, WFP works worldwide to ensure that no child goes to bed hungry and that the poorest and most vulnerable, particularly women and children, can access the nutritious food they need.

STANDARD MINIMUM QUALIFICATIONS
Education: Advanced university degree in Computer Science or other relevant field, or First University degree with additional years of related work experience or trainings/courses
Language: International Professional: Fluency (level C) in English language. Intermediate knowledge (level B) of a second official UN language: Arabic, Chinese, French, Russian, Spanish, and/or Portuguese (a WFP working language).
National Professional: Fluency (level C) in English language and the duty station’s language, if different.
ORGANIZATIONAL CONTEXT
ORGANIZATIONAL CONTEXT: These jobs are found in Country Offices (COs), Regional Bureaux (RBs), and Headquarters (HQ). Job holders report to the Division/Regional/Country Director or the designate, and work under the functional supervision of the Director, Information Technology (IT). Job holders manage a small team of staff to ensure plans are implemented across an assigned area. They work independently, using technical knowledge and expertise to provide recommendations on design and development of systems, and implement projects. They conduct more complex analysis, develop and propose creative solutions to problems, and identify opportunities for improvements. May be involved in strategic planning and policy development.

JOB PURPOSE
JOB PURPOSE: To lead the delivery of efficient and effective IT and Telecommunications (TC) services, providing sound, innovative solutions that enable staff to deliver food assistance to beneficiaries, in line with WFP’s strategy.

KEY ACCOUNTABILITIES (not all-inclusive)
Participate in the development of plans, budgets and policies, and lead the deployment of IT/TC systems aligned with business needs, in accordance with WFP corporate standards.
Develop and maintain IT/TC systems and networks, ensuring appropriate data security and access controls considering both local and wide area network issues; and enabling users to get maximum benefits from them.
Implement and test new hardware for improving and upgrading system performance; install any technology upgrades as required.
Develop technical specifications and tender documents, and manage contracts with service providers, to facilitate procurement of IT/TC equipment and services at minimum cost, in line with WFP rules and regulations.
Coordinate and prepare reports on IT/TC activities, investments and costs, identifying trends/issues and proposing solutions to increase cost-efficiency.
Maintain technical expertise and knowledge of industry developments and develop skills within specific areas of competence.
Provide advice to managers and users to resolve complex issues, understanding their needs and ensuring IT policies, procedures, systems and tools are correctly applied to support them.
Lead and motivate a small team, monitoring performance, providing coaching, training and guidance to ensure appropriate development and enable high performance.
Build capability of staff, collaborating with colleagues in the IT division to design and deliver corporate training policies and programs aimed at developing skills/knowledge in IT and TC.
Ensure effective coordination with other UN agencies in order to align activities and maximize possibilities of inter-agency collaboration in the field of IT/TC.
Maintain effective partnerships with colleagues and external partners, to foster information exchange and support to meet service requirements.
Contribute to emergency preparedness and contingency planning, providing technical recommendations and monitoring the management of risks, so that WFP can maintain basic IT services and/or quickly respond and deploy resources to affected areas at the onset of a crisis.
Prepare operational plans and manage resource requirements at the onset of an emergency.
Other as required.
4Ps CORE ORGANIZATIONAL CAPABILITIES
Purpose

Understand and communicate the Strategic Objectives: Builds an understanding of WFP’s Strategic Objectives.
Be a force for positive change: Approaches individual tasks and responsibilities with a positive attitude and demeanor.
Make the mission inspiring to our team: Understands the impact of WFP activities in beneficiary communities.
Make our mission visible in everyday actions: Connects individual tasks and responsibilities to unit’s goals and mission.
People

Look for ways to strengthen people’s skills: Seeks opportunities to build and enhance individual skills.
Create an inclusive culture: Demonstrates respect and understanding for diversity and cultural differences.
Be a coach & provide constructive feedback: Identify and approach colleagues or supervisors to serve as coaches.
Create an “I will”/”We will” spirit: Sets clear goals and measurable targets for own tasks and responsibilities.
Performance

Encourages innovation & creative solutions: Assesses own tasks and responsibilities to find ways to be more efficient.
Focus on getting results: Maintains accurate records of completion times and tasks in own areas of responsibility.
Make commitments and make good on commitments: Understands responsibilities and the metrics associated with own tasks.
Be Decisive: Notifies supervisors of dangerous situations or potential issues that may arise while in the field or office.
Partnership

Connect and share across WFP units: Understands WFP’s organizational structure, including the purpose and mission of each unit.
Build strong external partnerships: Supports team in working with colleagues and WFP’s partners in the field toward common goals.
Be politically agile & adaptable: Maintain a professional and courteous relationship with other WFP employees and partners in the field.
Be clear about the value WFP brings to partnerships: Understands own team’s contributions in its partnerships with internal and external stakeholders.
FUNCTIONAL CAPABILITIES
Governance, Strategy and Architecture: Implements improvements to WFP’s IT governance structure, strategy, and procedures by scanning future industry trends, providing clarity on policies and capturing potential opportunities. Ensures compliance with organizational IT policies and procedures and overall information management strategy.
Change Implementation, Project Management, Planning and Optimization: Demonstrates the ability to collate time, resource, and budgetary estimates from multiple stakeholders to design plans for complex projects, implementation activities and manages the change control procedure, while ensuring that project deliverables are completed Technical
Expertise : Exhibits deep technical knowledge in area of expertise and actively transfers knowledge to strengthen the skill base across the function; considers the most appropriate use of technical resources to ensure skill development and optimization of resource allocation.
Service Management: Consistently monitors performance and delivers high quality technology and services to meet the needs of customers, taking responsibility for the design, installation, upgrading, operation, control, maintenance and effective use of IT infrastructure components.
Client Management: Applies thorough understanding of the business, customers, new IT technologies and techniques to implement improved solutions and define service levels, standards and the monitoring process for client service staff.
Procurement and Contract Management: Leads efforts to develop business cases that capture project life-cycle costs, benefits, and risks based on detailed analysis of resource requirements and vendor relationships for small to medium IT investments.
OTHER SPECIFIC JOB REQUIREMENTS
DESIRED EXPERIENCES FOR ENTRY INTO THE ROLE
Has assisted in the development of IT governance strategies, policies and system architecture at a HQ and field.
Has acted in IT advisory capacity to Country/Sub Office leadership.
Has participated in the negotiation, evaluation and management of IT contracts with service providers at HQ and field office.
Has developed business cases that capture project life-cycle costs, benefits, and risks for the purchase of IT service or equipment.
Has keen ground-level experience leading the implementation of IT and telecoms systems in emergencies.
TERMS AND CONDITIONS
Contract Type: International Consultant CST II (P3 Level)
Unit: IT Unit
Duty station: Yaoundé; Cameroon
Duration: 11 months (extendable)
DEADLINE FOR APPLICATIONS
Application Deadline: 01st February 2024