Job Opportunity: Program and Online Outreach Coordinator
Program and Online Outreach Coordinator
CONTRACT PERIOD: 1 year, beginning from October 1st 2022
PLACE: Yaounde
CONTRACT TYPE: CDD
TRIAL PERIOD: 3 Months Renewable after evaluation.
POSITION LOCATION
The Program and Online Outreach Coordinator will be a member of the CHILL team based at the CHP Central Office Yaoundé.
BASIC FUNCTIONS AND RESPONSIBILITIES.
❖ Coordination (30%)
1. Harmonize CBO partners’ M&E systems for collecting data routinely using standardized tools and procedures (in collaboration with NACC M&E Unit).
2. Participates in program design meetings, which include planning, implementation, monitoring and evaluation
3. Oversees planning and implementation of all events at CHILL sites, including the logistics for trainings, meetings, visits etc.
4. Manage a team of online outreach workers (ORW) by developing a communication system (ie WhatsApp group) that allows ORW to regularly discuss any successes/challenges they encounter during online outreach.
5. Identify, document, and share lessons learned within the program and across stakeholders.
6. Conducting biweekly team meetings with ORW to address safety and privacy concerns, offer tips on how to build rapport with clients and establish a UIC, discuss weekly outreach targets, improve engagement (leading role-plays), and other relevant topics.
7. Following-up with DIC managers and outreach workers to ensure that ORW complete deliverables on time and participate in program activities. This will include offering recommendations for weekly ORW work schedule.
8. Monitor weekly ORW progress on online outreach activities (such as number of chats, discussed topics, queries, referrals, follow-ups) and identify low performing ORWs
9. Recruiting new ORW (as needed) and train newly recruited staff on Going Online strategy and best practices for outreach
10. Informs the DCOP- Programs of any attempted fraud, fraud, corruption or misuse of resources from implementing partners
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❖ Technical (15%)
1. With Prevention and Site Activities Coordinators’ support, he/she will ensure that all program activities respect SOPs and send in deliverables.
2. S/he will keep abreast of emerging data concerning CHILL program activities and will provide guidance and advice to colleagues and implementing partners where need be.
3. Conduct a desk-based review of the Going Online strategy document, outreach worker training materials, and social listening survey results
4. Collaborate with Prevention Technical Advisor to develop context-appropriate outreach materials including messaging matrices, campaign organigram, client confidentiality guidelines, etc
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❖ Program Management (15%)
1. He/she will work under the supervision of the DCOP-Programs and communicate findings and recommendations for strengthening activities to the DCOP-Programs, other senior technical leads, and broader CHILL team, implementing partners as appropriate.
2. Help partners develop sustainable strategies, provide direction and capacity strengthening, reach agreement on follow-up actions, and follow through to ensure they are effectively carried out. S/he will assist implementing partners to understand compliance with all relevant Cameroon, WHO, USAID and PEPFAR regulations and procedures.
3. Develop with the Technical Leads, Prevention and Site Activities Coordinators and Implementing Partners an annual / quarterly work plan and reporting in collaboration with the SI Team under the leadership of the DCOP – Programs. S/he also contributes to drafting narratives of quarterly, semi-annul and annual reports, relevant presentations, and briefing papers.
4. Strengthen collaboration with national health system.
❖ Coaching and Technical Support (20%)
1. Establish ”One Stop Shop” model in collaboration with RTG/Heath District in all CHILL Drop In Center.
2. Monitor and address gaps in appropriate waste management of clinical and communitybased services.
3. Facilitate quarterly supervision of community labs in collaboration with the GHSS and ensure that CBOs comply with biosecurity requirements (including staff training, review of annual reports, and support for compliance).
4. Collaborate with local CBOs to develop audience-specific social media posts for the campaign Facebook page and ensure that the language/images used will attract the target audience (ages 18 to 34).
5. Collect all Facebook post submissions from CBOs and share submissions with content creator/ICT4D Consultant
6. Identify strategy to respond to inappropriate/angry comments on campaign Facebook page
7. Identify and engage prominent and local social media influencers (3K+ followers min.) who can promote the online outreach campaign through their respective platforms
❖ Monitoring and Reporting (10%)
1. Contributes to the capitalization of results and good practices of the project .
2. Train key M&E staff on the maintenance, analysis, and use of data for program decision making.
3. Assists in the monitoring of quality services by making sure all services are offered based on established Standard Operating Procedures and service delivery tools
4. Provide consistent and regular monitoring to CBO partners to ensure they analyze, effectively present, and use CommCare data to provide timely and effective feedback to inform programmatic directions.
5. In collaboration with Site Coordinators, M&E and finance team, ensures the respect of technical and financial deadlines for reports submission by IP.
6. Update message matrices and virtual mapping list to ensure that information is accurate and up-to-date
7. Conduct research on new public health initiatives that should be discussed during outreach (ie U=U, PrEP)
8. Report progress on online outreach indicators to Program Manager on a monthly basis and maintain strong lines of communication with executive staff regarding successes/ongoing challenges
❖ Quality Assurance/Quality Improvement (10%) 1. Assess data quality assurance/Improvement.
2. Facilitate data management for decision-making processes.
3. Conduct QA/QI assessments and develop QA/QI and SIMS action plans at all partner sites.
4. Assess client satisfaction in conjunction with CBO partners and CHP to ensure that DICbased services regularly use qualitative data to improve service access and quality.
5. Contributes to the capacity assessment of IP and follow-up on the capacity development plans.
6. With Site Coordinators’ support, provides coaching and support towards the improvement of services based on various quality assessment visits such as: QA/QI, SIMS, External Evaluators
7. Contributes to non-stigmatizing service provision through regular visits, on-site supervision and feedback from clients.
OTHER: Any other duties as assigned by the supervisor.
POSITION ELEMENTS
1. Supervision received: The Program and Online Outreach Coordinator works under the general supervision of the DCOP-Programs. The latter and the incumbent will review roles and responsibilities together, set goals, objectives, expectations and results to be achieved. The incumbent will be expected to seek advice and assistance as required.
2. Exercise of judgment: good judgment is required to analyze, interpret, and adapt prior experience, particularly as guidelines are updated and new activities developed. Within a range determined by the incumbent and superiors, the incumbent exercises independent judgment in planning and follow-up of actions and assignments. The incumbent works with some level of independence.
3. Nature, level, and purpose of contacts: The incumbent will be expected to dialogue with a wide variety of CBO representatives.
DESIRED MINIMUM QUALIFICATIONS
• Education: Master’s Degree or Associates Degree with field experience required.
• Experience: Minimum two (6) years of professional experience in the position of project manager, online coordinator or any related field in local NGOs. Have skills in the use of Microsoft Office software (Word, Excel, Powerpoint etc.).
• Language Proficiency: Written and oral fluency in French language is required. Additional fluency in written and oral English is preferred.
• Knowledge: Understanding of rules and regulations related to USAID project funding, sub-contracting and reporting requirements desired.
• Skills and abilities: Strong interpersonal skills, including the ability to work effectively as part of a team. S/he must have strong time-management skills in order to prioritize and manage numerous activities concurrently.
PREPARATION OF THE APPLICATION FILE
A CV, a cover letter including contacts of at least 03 references, a copy of the certificates/diplomas will be submitted by the 20 September 2022 in our offices located behind the Centre’s Regional Tax Center in front of the Omnisport Stadium or send by email to chp@carehealthprogram.org.
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