Job offer Douala: MTN Cameroon – Mobile Telecommunication Networks
Senior Manager – Sales Strategy And Operations Douala.Sales and Distribution
Douala, Littoral, Cameroon
JOB INFO
Job Identification 2745
Job Category MTN Level 3H
Apply Before 05/19/2023, 11:59 PM
Job Schedule Full time
Locations
360 Rue Drouot, Buea, Wouri, 1, CM
JOB DESCRIPTION
Staff Leadership and Management
Coach and direct mentor reports to ensure staff motivation is high to achieve high performance areas.
Ensure skill transfer for staff development, motivation, and business continuity.
Guide and direct suppliers and third parties in achieving Opco objectives.
Identify staff training and development needs and implement necessary actions.
Manage team (including recruitment, on-boarding, attrition)
Set goals and objectives for direct reports, monitor progress, and maintain motivation
Set up appropriate structure to meet departmental management objectives
Provide an advisory function on governance and best practices in client
RESPONSIBILITIES
Operational Delivery – Task Complexity-; It contains the descriptions and overriding objectives of the job
Execute strategies to impact Market Share, Data & Data Revenue, EBITDA margins, CAPEX Returns Management and Net Subscriber Additions.
Plan, monitor and control Opex in accordance with business plans and objectives of the Unit.
Assess resource requirements for the Unit and guide and influence the long-term financial view of the Unit and operational agenda by providing input into the overall business planning.
Collaborate with a multitude of different teams across the organization to execute the sales agenda.
Oversee forecasting/planning, reporting, analytics, quota setting and management, sales process optimization, sales job design, sales training, sales program implementation, sales support, sales compensation design and administration, sales IT and Technology Enablement.
Collate, analyze, and evaluate data to increase sales productivity and performance in Sales & Distribution division. This includes providing recommendations on an optimal incentive structure (in terms of discounts and commissions).
Oversee GTM readiness for all sales initiatives.
Drive a culture of process improvement in the Sales Operations Unit and entire Sales & Distribution department.
Continuously evaluate regional performance and identify areas for improvement.
Oversee Engine Room activities by driving key business metrics and producing dashboards to provide 360-degree view of the business.
Drive improved NPS by defining and monitoring customer experience KPIs at all distribution touch points.
Ensure the sales business runs smoothly and efficiently by resolving conflicts, uncovering disconnections, providing solutions, and executing to completion.
Ensure relevant business rules are applied in the budget process and forecasting scenarios for S&D.
Oversee the execution of contracts and ensure adherence to company policies and statutory laws where applicable.
Continuously seek self-professional development to sharpen skills and capabilities in a versatile and evolving digital landscape.
Oversee the delivery of developmental interventions for employees in the Sales organization and ensure that trainings are proactively planned and well executed.
Ensure execution of S&D Data and Device strategy in line with company objectives.
QUALIFICATIONS
Job Specifications – Minimum & Preferred Requirements
Education / Business Degree
University Degree in any relevant experience.
Possession of an MBA/ Masters will be advantageous
Fluent in English and language of country preferable
Work Experience
Experience:
Minimum 8 years’ experience including:
Manager track record of 5 years or more; with at least 3 years in relevant sector/ industry
5+ years Sales Operations or equivalent operations experience.
3+ years’ experience in relevant industry/sector (FMCG/ Telecommunications/ Retail Banking/ service industry context)
Experience working in a fast-paced global/multinational enterprise (understanding emerging markets advantageous)
Worked across diverse cultures and geographies
Proven track record of establishing credibility and rapport with senior executives and technical/ non-technical team members alike.
Demonstrated ability to execute multiple, interdependent business transformation end to end initiatives.
Training
Managing Sales expectations
Retail/ Distribution planning
Continuous education on GSM marketing and Distribution (non-technical)
Leadership skills
Finance Modeling Technique
Data Mining
Advanced Excel
Sales/Account Management
Relationship Management
Industry / Certifications
Any other specifications
Competencies
Knowledge
MTN Business environment and policies
Cost Management /Planning And Budgeting
Good understanding of business priorities
Understanding of local market
Stakeholder/Vendor Relations Management
Product Knowledge
Quality Assurance/Service Level Agreement Management
Change Management
Big Data Analytics
Sales Tracking and Reporting
Skills
Strategy Formulator
Analytical, independent and Decisive Problem Solver that can apply theoretical concepts to real business issues.
Innovative Value Creator
Results Achiever
Operationally Astute
Behavioral Qualities
Customer-centric/Relationship Builder
Strong sense of urgency and commitment. Time management and organizational skills
Resilient and Accountable
Inspirational People Leader/Culture & Change Champion
Exceptional communicator, collaborator, and business process leader.
ABOUT US
MTN Group Limited is a South African multinational mobile telecommunications company, operating in many African, European and Asian countries. Its head office is in Johannesburg. MTN recorded 232.6 million subscribers, making it the eighth largest mobile network operator in the world, and the largest in Africa.
With more than 17510 professionals, working in over 20 countries around the world.
MTN recruiters are always searching for brilliant candidates with an entrepreneurial spirit, looking for a work culture where innovation is the goal, hard work is expected, and creativity is rewarded. MTN employees enjoy competitive salaries, excellent health benefits, and a network of like-minded co-workers that drive innovation across the entire telecommunication industry.
ABOUT THE TEAM
The Human Resources team partners with all aspects of the organization, driving success through the effective and innovative management of people for both current and future business needs.
Key roles that the Human Resources team performs:
Executive Role: Specialists in all aspects of people management. High-level input at a strategic level into all key business decisions.
Audit Role: Ensures all areas of the organization are compliant with legal requirements AND best practice employment policies and procedures.
Facilitator Role: Close partnership to support, advise and extend the ability of all areas of the organization to meet their objectives through the implementation of highly effective employment practices in areas such as Talent Acquisition, Learning and Development, Reward systems, Performance Management, Health and Well being.
Consultancy Role: Provide expert advice to the organization and it’s managers on any aspect of workforce management and employee relations and performance.
Service Role: Ensure the organization is fully aware of and is equipped to deal with developments impacting employment matters, such as changes in legislation, changes in the characteristics of the labor market.
All applications must be submitted ONLINE
WELL READ AND FOLLOW THE INSTRUCTIONS GIVEN ABOVE TO APPLY, AND NEVER SEND MONEY DURING A RECRUITMENT.
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