Job Opportunity: Senior Representative – Credit Collection at MTN Cameroon

Senior Representative – Credit Collection Premium Cust.Customer Experience and Services

Yaoundé, Centre, CameroonHide Search Results
Job Identification
1895
Job Category
MTN Level 2
Locations
360 Rue Drouot, Buea, Wouri, 1, CM
Posting Date
03/06/2023, 06:51 PM

Apply Before
03/15/2023, 12:59 AM
Job Schedule
Full time
Job Description
Operational Delivery

Ensure reconciliation of accounts under designated portfolio
Collect payment of invoices within contractual deadline
Maintain monitoring & control activity to reduce bad debt and other credit risks
Manage Credit facilities given to customers in order to minimize the company’s risk exposure in line with Company Credit Policy
Manage dispute based on business rules and contracts (Compliance)
Ensure timely validation of invoices with customers and follow-up for payment.
Perform other credit management tasks as assigned by the Credit Collections line manager
Ensure prompt and effective communication of credit status to customers.
Participate in the implementation of revised credit risk rating for postpaid subscribers
Apply Credit collection policies
Review sorting of subscriber in each segment according to credit risk rating utilized
Escalate all cases of POS credit Sales invoices not delivered and liaise with Sales Account management team to deliver and follow up for collection.
Job Specifications/ Minimum & Preferred Requirements

Education / Business Degree

Minimum of 2 years Diploma in Business Administration (Accounting, Marketing or Finance)

Certificate in Credit Vetting or Credit Management is an added advantage

Work Experience

At least 3 years working experience of which 2 – 3 years in collections, credit vetting and analysis

Experience in Commercial Customer Care is a plus

Training

Credit Management
Basic management programs
Customer Relationship Management
Intermediate and advanced Excel
Credit Management
Credit Vetting Management
Advanced Excel Training
Fraud detection and prevention skills
Financial Management skills training
Business Risk/fraud

Industry / Certifications

Certificate in Credit Management is a plus

Any other specifications

Competencies

Knowledge

Complaint Management
Computer & Information Technology Appreciation
Credit Management
Debt collection/recovery
Contracts with customers
Country Tax policies
Customer Management
MTN policies and procedures
MTN Products and services
Computer literate
Government / Administration recovery process
Skills

Team work
Analytical thinking
Negotiation skills
Good Interpersonal skills, ability to listen and observe
Flexibility and ability to handle stress
Good planning and organization skills
Excellent communication skills
Problem Solver
Behavioral Qualities

Integrity
Sense of confidentiality
Autonomous
Result and risk oriented
Exercise excellent judgement, integrity and discretion at all times
Pro-activity

All applications must be submitted ONLINE at: 

https://ehle.fa.em2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX/requisitions/preview/1895/?location=Cameroon&locationId=300000000273784&locationLevel=country