Job Opportunity: Senior Representative – EAM Corporate at MTN CAMEROON

Senior Representative – EAM Corporate Douala.Enterprise Business Unit

Douala, Littoral, CameroonHide Search Results
Job Identification
2347
Job Category
MTN Level 2
Locations
360 Rue Drouot, Buea, Wouri, 1, CM
Posting Date
03/10/2023, 04:59 PM
Apply Before
03/21/2023, 12:59 AM
Degree Level
Bachelor’s Degree
Job Schedule

Full time
Job Description
Job Specifications

Education / Business Degree

Degree in telecommunications with a commercial related postgraduate degree or qualification is desirable

BSC in IT or Electrical Engineering

Additional commercial qualification preferred (B.Comm,)

Work Experience

• At least 3 years in selling to Large Organizations and/or SME/SMIs with minimum of 3 years in a sales position in the IT or telecommunication sector • Min 3 years

relevant industry experience with

• Min 3 years in enterprise products

• Experience in ICT and specifically Cloud solutions sales would be an advantage

Experience in supervising others is an advantage

Experience working in a medium organization

Training

· Information Technology

· Data solutions

· Product Management

· Product and services training

· Solutions sales

· Sales and negotiations skills

· Leadership skills Training

· Induction to Marketing

· Relevant industry certifications in IT, security, and/or IP networking (eg ITILv3, CISSP, vendor-specific certifications)

· Financial analysis for non-financial

Industry / Certifications

Any other specifications

Competencies

Knowledge

• Sales skills

• Project management

• Market and industry knowledge

• New product development and management

• Telecoms industry, technology, products and services

• Managed networks

• Cloud computing

• Data center solutions

• IP communications

• Managed security

• Fixed-mobile convergence

• M2M

• People Management

• Planning and budgeting

• Knowledge of principles and methods of management

• Technical implementation and support

• Fluent in French and English (verbal and writing)

• MS Office

Skills

Interpersonal skills ·
Communication skills ·
Leadership skills ·
Must be able to understand and apply the principles of change management
Negotiation skills ·
Must be able to manage multiple priorities simultaneously ·
Active Listening ·
Able to create enthusiasm and cooperation for projects ·
Operations Analysis ·
Customer service and time management skills ·
Persuasion ·
Social Perceptiveness ·
Operations Analysis ·
Critical Thinking
Analytical Thinker
Problem Solver
Operational Value Creator
Culture and Change Champion
Supportive People Manager
Relationship Manager
Results Achiever
Operationally Astute
Behavioral Qualities

Vital Behaviors: Complete candour, complete accountability, get it done, active collaboration
Attention detail
High level of management, creativity, innovation, prediction
Open minded
Service Orientation
Persuasive
Adaptability
Reactive
Strong ethics
Ability to work with various groups of individuals and organizations
Targets oriented
Directs people
Detail-oriented
Manages time

Key Performance Areas

Measures

Key Job Responsibilities

Staff Leadership and Management

Ability to work in a team
Responsible for self-learning and development with guidance from the Senior Manager
Ensure cohesive working with the CoE
Accountable for meeting and prioritizing own targets / deadlines
Provide information to the Senior Manager on work accomplishments, individual / team challenges
Lead team meetings and contribute on specialist / technical areas when required
Review performance metric dashboards prepared on various performance metrics and provide input to the senior manager
As per business plan

Governance

Adhoc and Operational Meeting

Participate and provide inputs in operational meetings as and when required
Set up and manage adhoc meetings for day to day operational requirements as and when required
Escalations

Timely notification of escalations to the Senior Manager, SSH and the CoE
Resolve escalations as per defined escalation / resolution procedures
Opco Operational

Participate and provide inputs in project status meetings
Propose operational changes and provide associated user impact assessment
Performance

Ensure effective execution of day-to-day operations at the CoE and at the Opco and resolve operational issues
Improve productivity and quality through leading practice initiatives
As per business plan

Reporting

Provide inputs to the Senior Manager (as required) relating to progress made within the sub-division and in accordance with the measurement metrics set by the organization
As per business plan

Operational Delivery

Search for new clients who could benefit from MTNC products in a designated sector of activity, size of company or region
Travel to visit potential customers
Establish new, and maintain existing relationships with customers
Manage and interpret customer requirements
Provide Account Plans for each account in order to provide consultation on products and services that would best serve customer needs Develop the overall sales strategy for a given account and ensure that all sales activity is compliant with the sales strategy
Continuously learn about products and become subject matter expert on products and services in the Business Services portfolio
Persuade clients that a product or service will best satisfy their needs
Calculate client quotations
Work on tenders launched by customers
Negotiate and terms and conditions of contracts
Negotiate and close sales by agreeing terms and conditions
Perform cost/benefit analysis while working on tenders’ offers
Prepare reports management (sectoral report, monthly/quarterly roadmap)
Meet regular sales targets
Record and maintain client contact data
Be presented in GSM, ICT/Data, Cloud & IT forums or any other business-related events to approach clients and present offers
Make technical presentations and demonstrate how a product will meet client needs
Liaise with other technical experts to gather additional knowledge/inputs where necessary to complete an offer
Be able understand client problems in order to provide the support team with the exact feedback on the issue facing by the client
Assist in the design of custom-made products
Provide training and produce support material to the client where necessary
Achieve sales targets as well as collections’ targets
Ensure no loss of revenue/accounts in current data base
Key Performance Indicators

Financial Perspective – Value created by optimizing business projects/activities:
Value created by saving cost
Value created by increase in customer base, product sales, etc. for products and services.

Internal Perspective – Value created from improving processes:
Value created & cost-effectiveness achieved by process optimization, new initiatives and improved operations/ways of work etc.
Customer Perspective – Value created from Customer Engagements & Ecosystem
Impact includes positive companywide engagement indices (Net Promoter Score), customer insight management & engagement (traditional & new business)
Being a Brand Ambassador and MTN advocate
Benefits increasing to MTN/Telecom industry from specific actions . Benefits can be in the form of contributions during stakeholder workshops etc.
Deliberate ecosystem management to achieve business objectives (value creation), brand value & corporate positioning

People (Learning & Growth) – Value created through demonstrating the Vital Behaviors and sustaining an engaged workforce

Speaking in complete candor at all times, being completely accountable, driving a collaborative work culture, getting the job done with Company Pride & Passion thereby enhancing MTN’s profile as employer of choice.
Key Performance Indicators

% revenue increase
% retention
% collection
As per business plan

Role Dependencies

MTN Policies and Procedures

• Liaison with the Customer relations (Back office: Vetting and Activation; ICT/ISP/GSM)

• Liaison with the Support services (implementation and support for customer queries; GSM/ICT/ISP)

• Liaison with Marketing (New offers adapted to clients’ needs and market)

• Liaison with Finance (for debt recovery)

• Liaison with the Network Group (Improvement of network quality and coverage)

Stakeholders Landscape

Internal Stakeholders: Interaction and Relationship

HR, Finance

External Stakeholders: Interaction and Relationship

Vendors

Discretionary Space (if applicable)

Decision Making Constraints:

Full freedom to decide on the way to conduct activities within the above framework
Authorities:

As per the delegation of authority

Negative Indicators

Bad quality of network coverage

Bad quality of billing/charging system

Inappropriate offers

Stock shortage (CPE/Modem / Phones / PTP etc.)

Poor customer service

All applications must be submitted ONLINE at:

https://ehle.fa.em2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX/requisitions/preview/1895