Job Opportunity: Specialist – IS Implementation.Technology

Job Opportunity: Specialist – IS Implementation Technology

Specialist – IS Implementation.Technology
Douala, Littoral, Cameroon
Job Identification
1464
Job Category
MTN Level 2
Locations
360 Rue Drouot, Buea, Wouri, 1, CM
Posting Date
09/12/2022, 08:36 AM
Apply Before
09/21/2022 , 12:59 AM
Job Schedule
Full time

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Job Description
Operational Delivery
• Design and implement products according to SRS or sign-off provided
• Provide technical product support and analysis when called upon.
• Be responsible for interfacing with the quality and delivery team by being the first point of contact for any implementation related issues escalated either by phone, mail or remedy
• Design and implementation of CVM campaigns.
• Support marketing team for customer churn prediction analytics
• Be responsible for providing daily quality report regarding implementation as may be required
• Be responsible for CVM Data modeling and different data warehouse models (ie know when is it better to use a star schema vs. flat structure; using indexes to optimize the data mart structure for quick extraction times, etc)
• Guarantee data quality and validation of the data extracted: in terms of both completeness and accuracy
• Monitoring of CVM datamart and Be able to locate data quality issue when data anomalies are reported, in order to resolve the identified data issues, or report them to the source systems owner in case of where the data anomaly stems from the source system.
• Perform Hardware sizing and deployment for configuration of the CVM Campaign management system (Neon).
• Liaise with Revenue assurance to carry out tariff and business configuration checks and correct any errors if any
• Provide daily, weekly and monthly reports to the line manager

Education:
• Minimum of First Degree in Computer Science Engineer or Telecom Engineer with high exposure to products development lifecycle

Experience
•Minimum of 3 years’ experience in IT Operation execution (Products/Service implementation/Development) within a telecom environment
•Experience in supervising others is an advantage
•Experience working in a medium organization

Training
General knowledge on the following elements:
• Ericsson charging system Operation
• VAS Platforms (SMSC, USSD, VoiceMail, …)
• Mobile Money platforms
•ITSM
• Business Intelligence essential

Skills/ competencies:
• Analytical Thinker
• Problem Solver
• Operational Value Creator
• Culture and Change Champion
• Supportive People Manager
• Relationship Manager
• Results Achiever
• Operationally Astute
Behavioral qualities:
• Direct people
• Detail-oriented
• Manages time

Knowledge
• In depth knowledge of Business intelligence and reporting concepts
• In depth knowledge of G2.5-G4 technologies (GPRS, EDGE, UMTS, LTE)
• Good knowledge of Go-To-Market processes
• Understanding of IT and Telecommunications industry and key trends
• Good knowledge and understanding of data analytics
• In depth knowledge of Convergent Billing strategies and trends in telecommunications
• Awareness of Fraud Management trends in telecommunications
• Understanding of how this area fits into the overall blueprint Architecture of IS and Network
• Signaling protocol awareness;
• Advanced knowledge on Product Development concepts

All applications must be submitted ONLINE at: https://ehle.fa.em2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX/requisitions/preview/1506/?location=Cameroon&locationId=300000000273784&locationLevel=country

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