Job offer at US Embassy in Yaounde: Switchboard Operator

About
Announcement Number:
Yaounde-2023-043
Hiring Agency:
Embassy Yaounde
Position Title:
Switchboard Operator – All Interested Candidates / All Sources
Open Period:
10/02/2023 – 10/16/2023
Format MM/DD/YYYY
Vacancy Time Zone: GMT +
1 Series /
Grade : LE –
0125 5
Salary
: _ _ More Info:  HR Section  000-000-0000  ydeapplicants@state.gov Overview

Hiring Path:
• Open to the public
Who May Apply/Clarification From the Agency:
All Interested Applicants / All Sources.
For USEFM – FS is FP-09. Actual FS salary determined by Washington DC
Security Clearance Required:
Public Trust – Background Investigation
Appointment Type
Permanent
Appointment Type Details:
Indefinite subject to successful completion of probationary period
Marketing Statement:
We encourage you to read and understand the Eight (8) Qualities of Overseas Employees before you apply.

Summary:
The work schedule for this position is: Full Time (40 hours per week).

Start date: Candidate must be able to begin working within a reasonable period of time of receipt of agency authorization and/or clearances/certifications or their candidacy may end.

Supervisory Position:
No
Relocation Expenses Reimbursed:
No

Duties
Under the direct supervision of the Information Program Officer, incumbent serves as Switchboard Operator/Receptionist. Operates Switchboard Console and portrays a very professional image of the Embassy in placing local and international calls for the mission using the most cost-effective manner possible while receiving incoming calls for the mission and directs them to the correct office. Provides information to visitors and callers in directing them to the proper Embassy office for assistance.

Qualifications and Evaluations
Requirements:
EXPERIENCE:  A minimum of two (2) years of receptionist/switchboard operator experience in a large company or international organization is required.

JOB KNOWLEDGE:    Must have a good knowledge of office and secretarial duties. Must have knowledge of basic Cameroon protocol in order to address requests of high-ranking government officials or their representatives. This may be tested.

Education Requirements:
Successful completion of secondary school (GCE ‘O’ Level or equivalent) is required.

Ratings:
LANGUAGE: Fluency (Reading/Writing/Speaking) in English and Good working knowledge (Reading/Writing/Speaking) in French are required. This may be tested.

SKILLS AND ABILITIES: Excellent communication skills. Good interpersonal and customer service skills as well as computer literacy. Must be able to use MS Word, Excel and Access. This may be tested.

EQUAL EMPLOYMENT OPPORTUNITY (EEO): The US Mission provides equal opportunity and fair and equitable treatment in employment to all people without regard to race, color, religion, sex, national origin, age, disability, political affiliation, marital status, or sexual orientation .

“Recruiting for diversity, hiring based on merit”

Qualifications:
All applicants under consideration will be required to pass medical and security certifications.

Benefits and Other Info
Benefits:
Agency Benefits:
Locally Employed Staff, including Members of Household (MOHs), and Third-Country Nationals (TCNs), working at the US Mission in Yaounde, Cameroon may receive a compensation package that may include health, separation, and other benefits.

For EFMs, benefits should be discussed with the Human Resources Office.

The pay plan is assigned at the time of the conditional offer letter by the HR Office.

Other Information:
For the current COVID-19 Requirements please visit the following link.

HIRING PREFERENCE SELECTION PROCESS: Applicants in the following hiring preference categories are extended a hiring preference in the order listed below. Therefore, it is essential that these applicants accurately describe their status on the application. Failure to do so may result in a determination that the applicant is not eligible for a hiring preference.

HIRING PREFERENCE ORDER:
1. AEFM / USEFM who is a preference-eligible US Veteran*
2. AEFM / USEFM
3. FS on LWOP and CS with reemployment rights **

*IMPORTANT: Applicants who claim status as a preference-eligible US Veteran must submit a copy of their most recent DD-214 (“Certificate of Release or Discharge from Active Duty”), Letter from Veterans’ Affairs which indicates the present existence of a service-connected disability dated within the past six months, equivalent documentation, or certification. A “certification” is any written document from the armed forces that certifies the service member is expected to be discharged or released from active duty service in the armed forces under honorable conditions within 120 days after the certification is submitted by the applicant. The certification letter should be on letterhead of the appropriate military branch of the service and contain (1) the military service dates including the expected discharge or release date; and (2) the character of service. Acceptable documentation must be submitted in order for the preference to be given.

** This level of preference applies to all Foreign Service employees on LWOP and CS with re-employment rights back to their agency or bureau.

For more information (ie, what is an EFM, USEFM, AEFM, MOH, etc.?) and for additional employment considerations, please visit the following link.

How to Apply
How to Apply:
All candidates must be able to obtain and hold a Medical and Security clearances from the US Embassy.

To apply for this position click the “Submit Application” button. For more information on how to apply visit the Mission internet site.

Important notes:

Please make sure you enter ALL your work experience(s) and education.

Attached Curriculum files will not be considered.

Required Documents:
Please provide the required documentation listed below with your application:

All Applicants:

GCE O’ Level or Equivalent

Residency and/or Work Permit (if applicable)

Work experience attestation

National Identity Card

Other Documents

Other Documents 2

Eligible Family Member Applicants:

DD-214 – Member Copy 4, Letter from Veterans’ Affairs, or other supporting documentation (if applicable)

SF-50 (if applicable)

Passport copy

Copy of sponsor’s orders/Assignment notification (or equivalent)

Next Steps:
Applicants who are invited to take a language or skills test, or who are selected for an interview will be contacted via email.

For further information – the complete position description listing all of the duties, responsibilities, required qualifications, etc. may be obtained by contacting the Human Resources Office.

Thank you for your application and your interest in working at the US Mission in Yaounde, Cameroon.

All applications must be submitted ONLINE at:

https://erajobs.state.gov/dos-era/cmr/vacancysearch/searchVacancies.hms