About
Announcement Number: Yaounde-2023-004

Hiring Agency: Embassy Yaounde
Position Title:
Visa Assistant-American Citizen Service (ACS) – All Interested Applicants / All Sources

Open Period:
01/26/2023 – 02/09/2023
Format MM/DD/YYYY
Vacancy Time Zone:
GMT+1
Series/Grade:
LE – 1415 8

Salary:
XAF FCFA12,532,966
Work Schedule:
Full-time –
Promotion Potential :
LE-8
Duty Location(s):
1 Vacancy in

Yaounde, CM
Telework Eligible:
No
For More Info:
HR Section
000-000-0000
ydeapplicants@state.gov
Overview
Hiring Path:
• Open to the public
Who May Apply/Clarification From the Agency:
For USEFM – FP is 06. Actual FP salary determined by Washington DC

• All Interested Applicants / All Sources

Security Clearance Required:
Public Trust – Background Investigation
Appointment Type
Permanent
Appointment Type Details:
• Indefinite subject to successful completion of probationary period
Marketing Statement:
We encourage you to read and understand the Eight (8) Qualities of Overseas Employees before you apply.

Summary:
The work schedule for this position is:

Full Time (40 hours per week)

Start date: Candidate must be able to begin working within a reasonable period of time of receipt of agency authorization and/or clearances/certifications or their candidacy may end .

Supervisory Position:
No
Relocation Expenses Reimbursed:
No
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Duties
The position oversees administrative tasks of the American Citizen Services (ACS) Unit for the US Embassy in Cameroon which is the assigned ACS processing post for Cameroon and Central African Republic. Routine outreach to the customer base and network development with host country interlocutors are core work responsibilities. The position will process regular and emergency passports, Consular Reports of Birth Abroad, and notarial services; distribute federal benefits for the Social Security Administration to US citizens residing in Cameroon and CAR; and be responsible for all Special Citizen Services (SCS) including assisting US citizens who have been detained, injured, victims of crime, etc. The position is responsible for handling ACS correspondence and maintaining orderly filing systems.

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Qualifications and Evaluations
Requirements:
EXPERIENCE: At least three (03) years of progressively responsible experience in a customer service environment and complex administrative functions or sub functions in an international organization or large local institution is required.

JOB KNOWLEDGE: Incumbent must be able to use tact and diplomacy in responding to customers and must have high levels of customer service. Must have the ability to handle complex administrative duties. Must be able to deal with difficult customers and work under pressure. Must be able to prioritize tasks and be able to operate very independently and master the specifics of the position without substantial formal training or review. Knowledge of local, regional and national political, economic, social, cultural, and security environment.

Education Requirements:
Bachelor’s Degree in International Relations, Human Resources, Law, Project Management or Sociology is required.

Ratings:
LANGUAGE: Fluency in Reading/Writing/Speaking/Understanding of both English and French are required. This may be tested.

SKILLS AND ABILITIES: Tact and diplomacy when dealing with the public. Good computer literacy and ability to master proprietary software like Microsoft Access. Must be able to work on MS Office at the intermediate level – Microsoft Word/Excel/Outlook. Must be able to type at least 40 words per minute. Must have excellent interpersonal, customer service, problem-solving and adaptability skills. This may be tested.

EQUAL EMPLOYMENT OPPORTUNITY (EEO): The US Mission provides equal opportunity and fair and equitable treatment in employment to all people without regard to race, color, religion, sex, national origin, age, disability, political affiliation, marital status, or sexual orientation .

Qualified female applicants are encouraged to apply.

Qualifications:
All applicants under consideration will be required to pass medical and security certifications.

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Benefits and Other Info
Benefits:
Agency Benefits:
Locally Employed Staff, including Members of Household (MOHs), and Third-Country Nationals (TCNs), working at the US Mission in Yaoundé – Cameroon may receive a compensation package that may include health, separation, and other benefits.

For EFMs, benefits should be discussed with the Human Resources Office.

The pay plan is assigned at the time of the conditional offer letter by the HR Office.

Other Information:
For the current COVID-19 Requirements please visit the following link.

HIRING PREFERENCE SELECTION PROCESS: Applicants in the following hiring preference categories are extended to hiring preference in the order listed below. Therefore, it is essential that these applicants accurately describe their status on the application. Failure to do so may result in a determination that the applicant is not eligible for a hiring preference.

HIRING PREFERENCE ORDER:
1. AEFM / USEFM who is a preference-eligible US Veteran*
2. AEFM / USEFM
3. FS on LWOP and CS with reemployment rights **

*IMPORTANT: Applicants who claim status as a preference-eligible US Veteran must submit a copy of their most recent DD-214 (“Certificate of Release or Discharge from Active Duty”), Letter from Veterans’ Affairs which indicates the present existence of a service-connected disability dated within the past six months, equivalent documentation, or certification. A “certification” is any written document from the armed forces that certifies the service member is expected to be discharged or released from active duty service in the armed forces under honorable conditions within 120 days after the certification is submitted by the applicant. The certification letter should be on letterhead of the appropriate military branch of the service and contain (1) the military service dates including the expected discharge or release date; and (2) the character of service. Acceptable documentation must be submitted in order for the preference to be given.

** This level of preference applies to all Foreign Service employees on LWOP and CS with re-employment rights back to their agency or bureau.

For more information (ie, what is an EFM, USEFM, AEFM, MOH, etc.?) and for additional employment considerations, please visit the following link.

How to Apply:
All candidates must be able to obtain and hold a US Embassy issued Security and Medical clearance.

To apply for this position, click the “Submit Application” button. For more information on how to apply visit the Mission internet site.

Required Documents:
To qualify based on education, you MUST submit the requested degree and / or transcripts as verification of educational requirement by the closing date of this announcement. Failure to provide requested information, or the information is insufficient to verify eligibility, may result in disqualification for this position.

All Applicants:
• Residency and/or Work Permit (If applicable)
• University Degree
• Work Certificate/Attestation

Eligible Family Member Applicants:
• Copy of Sponsor’s Orders/Assignment Notification (or equivalent)
• Passport copy (If applicable)
• DD-214 – Member Copy 4, Letter from Veterans’ Affairs, or other supporting documentation (if applicable)
• SF-50 (if applicable)

Next Steps:
ONLY Applicants who are invited to take a language or skills test, or who are selected for an interview will be contacted via email.

For further information – the complete position description listing all of the duties, responsibilities, required qualifications, etc. may be obtained by contacting the Human Resources Office.

Thank you for your application and your interest in working at the US Mission in Yaoundé – Cameroon.

All applications must be submitted ONLINE at: https://erajobs.state.gov/dos-era/vacancy/viewVacancyDetail.hms?_ref=axbhnndnpt0&returnToSearch=true&jnum=43924&orgId=73