Job title: Reception and Administration Agent
Location: Across the entire Afriland First Bank Network
Location: Across the entire Afriland First Bank Network
Line Manager: Central Director / Agency Director
Contract type: Permanent contract
Deadline for receipt of applications: September 5, 2025.
Main mission:
- Provide physical and telephone reception to customers and users, identifying their needs and directing them to the appropriate services.
- Carry out routine administrative and logistical tasks.
- Ensure the administrative processing of day-to-day banking operations: management of bank cards, processing of simple orders, management of ATMs, etc.
- Ensure customer satisfaction by supporting their job application and providing quality service.
- Manage calendars, organize meetings, daily logistics.
- Academic level: Holder of a Bac +2 or 3 in accounting, banking, finance, administration, management, Marketing, Commerce, Sales.
- Required experience: Minimum 1 year of experience in a similar position would be an asset.
Required skills:
Know-how:
- Communicate with courtesy and clarity.
- Handle day-to-day banking transactions independently (in Branches).
- Master and apply procedures.
- Good knowledge of IT tools.
- Maintain required records and documents.
- Be customer-oriented.
- Report on your activity.
Know :
- Reception techniques.
- Expression in French and English.
- Communication techniques.
- Knowledge of basic banking products.
- BEAC, COBAC regulations.
- Internal procedures related to the administrative management of customers.
- How the banking sector works.
- Microsoft Office Suite.
Soft skills:
Sense of rigor, discretion and confidentiality.
Humility.
Good presentation.
Courtesy, availability and responsiveness.
Good organization.
Listening skills.
Team spirit.
Working under pressure.
Submission Requirements: All applicants must submit their application by sending their updated CV to firstbankcareers@afrilandfirstbank.com .
Subject: “AAA Recruitment”.
Deadline for receipt of applications: September 5, 2025.
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