Orange Cameroon is recruiting SALES SUPPORT DOUALA & YAOUNDE

Orange Cameroon is looking for SALES SUPPORT DOUALA & YAOUNDE

Main missions & activities
Ensure satisfaction and improvement of the customer experience

• Ensure customer requests are handled in accordance with SLAs
• Be responsible for the integrity of customer data in IS applications and systems; formalize any data integrity error with an incident ticket to allow analysis and processing
• Automatically send the acknowledgment and give feedback to the customer
• Interact with partners, other SoHo, SME Sales, Corporate Sales channels to support customer requests from them and provide feedback

• Ensure timely resolution of customer issues
• Provide the solution to customer complaints and disputes in consultation with the departments concerned
• Follow up on escalations on behalf of the client and coordinate corrective actions
• Guide customers in the choice of their offers
• Proceed with the creation of accounts from partners’ resources while respecting the process put in place
• Monitor and analyze quality of service and SLA violations
• Report alerts related to the case of suspected fraud observed

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Ensure the commercial development of assigned portfolios

• Participate in various customer-oriented campaigns (identification, making appointments for Sales, phoning invitations, etc.)
• Develop and implement a telephone prospecting schedule
• Generate leads in support of Sales Reps

Ensure the delivery of products ordered by customers

• Record and track end-to-end sales order billing
• Track the availability of sims to Sales and Partners
• Track end-to-end delivery of equipment sold to customers by sales representatives.
• Escalate alerts related to non-compliance with SLAs by stakeholders impacting deadlines
• Provide regular feedback to Sales, Partners and other channels

Ensure the reporting of its activity

• Make daily reports of its activity (sales reporting, CRM, partners, other channels, etc.)
• Consolidate achievements (daily, weekly, monthly) with the Sales Operations Department
• Provide periodic analytical reporting to its hierarchy (weekly and monthly)
• Submit a weekly, monthly and semi-annual work plan to your hierarchy

Qualifications

• Education: BAC + 2/3 in business, management, marketing
• Experience: 1 year in a predominantly commercial position

Main location: CM-Littoral
Contract: CDI
Type of contract: Supervisor

HOW TO APPLY?

Click here to apply online

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