Orange Cameroon is recruiting SALES SUPPORT DOUALA & YAOUNDE

Orange Cameroon is looking for SALES SUPPORT DOUALA & YAOUNDE

Main missions & activities
Ensure satisfaction and improvement of the customer experience

Ensure customer requests are handled in accordance with SLAs
Be responsible for the integrity of customer data in IS applications and systems; formalize any data integrity error with an incident ticket to allow analysis and processing
Automatically send the acknowledgment and give feedback to the customer
Interact with partners, other SoHo, SME Sales, Corporate Sales channels to support customer requests from them and provide feedback

Ensure timely resolution of customer issues
Provide the solution to customer complaints and disputes in consultation with the departments concerned
Follow up on escalations on behalf of the client and coordinate corrective actions
Guide customers in the choice of their offers
Proceed with the creation of accounts from partners’ resources while respecting the process put in place
Monitor and analyze quality of service and SLA violations
Report alerts related to the case of suspected fraud observed

VISIT: WWW.FAINTANG.COM

Ensure the commercial development of assigned portfolios

Participate in various customer-oriented campaigns (identification, making appointments for Sales, phoning invitations, etc.)
Develop and implement a telephone prospecting schedule
Generate leads in support of Sales Reps

Ensure the delivery of products ordered by customers

Record and track end-to-end sales order billing
Track the availability of sims to Sales and Partners
Track end-to-end delivery of equipment sold to customers by sales representatives.
Escalate alerts related to non-compliance with SLAs by stakeholders impacting deadlines
Provide regular feedback to Sales, Partners and other channels

Ensure the reporting of its activity

Make daily reports of its activity (sales reporting, CRM, partners, other channels, etc.)
Consolidate achievements (daily, weekly, monthly) with the Sales Operations Department
Provide periodic analytical reporting to its hierarchy (weekly and monthly)
Submit a weekly, monthly and semi-annual work plan to your hierarchy

Qualifications

Main location: CM-Littoral
Contract: CDI
Type of contract: Supervisor

HOW TO APPLY?

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