Prudential Beneficial Insurance is Recruiting a Call Center Officer

Prudential Beneficial Insurance is looking for 1 Call Center Officer based in Douala for its development needs.

Applications will be reviewed and processed in accordance with our diversity and inclusion charter.

Missions:

• Ensure the operation of the call center by ensuring that customer calls are quickly retrieved and handled satisfactorily in the shortest possible time;
• Ensure the implementation and development of means to improve the quality of service on the telephone;
• Manage clients’ emergency and/or complex situations.

Main activities:

• Ensure the receipt of all incoming calls from customers and provide solutions to identified needs or redirect them to the appropriate analyst;
• Conduct searches on client files based on requests received;
• Oversee call center activities for better results;
• Ensure the monitoring and implementation of the quality of service.

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Job Profile:

• BAC + 2 in insurance, communication or equivalent
• Rigor and autonomy
• Adaptability
• Ability to listen and take initiative
• Ability to manage stress
• Be able to work in a team
• Sense of customer service and organization
• Bilingual
• Knowledge of the insurance sector would be an asset.

HOW TO APPLY?

To apply, send your application (updated CV and cover letter) specifying in the subject the title of the position concerned to the following address

recrutement@prubeneficial.cm

Type of offer :CDD

Deadline for receipt of applications is 30 November 2022 at 5 p.m.

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