Recruitment: Customer Service Representative

Customer Service Representative (M/F)

NEXAH SARL is a company specializing in the development of digital solutions for the African market. As part of strengthening its customer service, NEXAH is recruiting a Customer Service Representative.

Missions

Under the supervision of the department manager, the candidate will have the main missions of

  • • Receive incoming calls and emails from customers, prospects or any other people wishing to have information about the company

 

 




 

  • • Manage all customer complaints promptly and efficiently
  • • Inform and advise customers, ensuring customer satisfaction at the end of your exchange
  • • Make support proposals to clients in line with their strategies.
  • • Reactivate all customers who no longer use the service
  • • Find strategies to boost the use of the service among customers
  • • Ensure that customers are always satisfied with the quality of service
  • • Schedule visits to customers for specific assistance or for follow-ups
  • • Develop strategies to build customer loyalty
  • • Carefully study all customer needs and find strategies to respond to them quickly
  • • Be totally customer-centric, use only positive words and phrases in exchanges with customers/partners while ensuring that all other departments adopt the same attitude.
  • • Make weekly and monthly reports on missions carried out

 

 

PROFILE

  • • Have at least a Bac+ 3 in marketing, communication or any other equivalent diploma
  • • Have at least 1 year of professional experience in the field
  • • Have mastery of IT tools
  • • Have mastery of WORD, EXCEL, POWER POINT software

PERSONAL SKILLS

  • • Be available
  • • Be passionate about customer relationship management
  • • Have perfect mastery (written and oral) of one of the official languages ​​(French or English); being bilingual would be an asset!
  • • Have good communication skills, a strong sense of contact and good interpersonal skills
  • • Have a good sense of listening, organization, synthesis and promptness
  • • Have a proactive, curious, dynamic, insightful, friendly and disciplined attitude
  • • Have the ability to adapt to change and be autonomous
  • • Have the ability to work under high pressure
  • • Be willing to work in a team
  • • Have good morals
  • • Have a taste for challenge

Other information

Type of Contract Permanent contract
Position location Douala
Deadline 2023-10-06 23:00:00

APPLY HERE; https://jobs.nexah.net/#/detail40

 

 

 

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