VACANCY ANNOUNCEMENT
BACM/DRH/09-25-2023
Job title: Head of Agency

02 Agency Heads – Yaoundé and Douala
Number of positions: 02
Management: Department of Individual Customers and Network
Location: Yaoundé and Douala
Status: Contract
Executive: Indefinite duration
Publication area: Internal / External

Main mission: Develop and make profitable the agency’s portfolio

OBJECTIVES AND MAIN ACTIVITIES

Objective 1: Supervise the granting of sound credits

Analyze the environment of the sector of activity and the financial situation of the client;
Carry out customer visits based on elements of the customer’s request;
Validate the credit conditions, account operation, and the creation of the credit file;
Validate overruns and overdrafts (DT).

Objective 2: Mobilize resources

Mobilize resources from resource-holding segments;
Validate the attractive conditions offered to customers to encourage them to save;
Coordinate the monitoring of collected resources.

Objective 3: Manage the Sector’s customer goodwill

Plan and implement the actions necessary for the development of the goodwill in agreement with the Director of Individual Customers and the Network;
Analyze needs by customer segment with a view to formulating tailored competition or service offers;
Check the conformity of customer opening files;
Take steps with companies to present the Bank’s products and services;
Ensure the profitability of the business.

Objective 4: Ensure the renewal of commitment files and propose new competitions

Prepare reports of visits carried out by highlighting customers’ opinions on the bank’s products and services,
Validate the new conditions by motivating their commercial counterparties and their impact on customer profitability;
Validate customer file regularization memos.

Objective 5: Ensure monitoring activities

Validate periodic reports;
Report any deterioration of risk and propose corrective actions;
Monitor the implementation of validated corrective actions;
Validate memos for regularizing irregular flow rates;

Objective 6: Ensure the recovery of debts

Supervise the recovery of credits granted;
Contact customers by any means in the event of customer failure;
Propose a moratorium to the customer if necessary; if the irregularity persists, put the said customer on notice;
Forward the files to Commitments in the event that all recovery attempts are unsuccessful;
Downgrade and transfer the client’s file to litigation if all attempts fail.

Objective 7: Ensure quality of service

Ensure the cleanliness of the premises;
Ensure that the service within the bank is delivered promptly, precisely and courteously;
Coordinate the processing of customer complaints in a timely manner.

REQUIRED QUALIFICATIONS AND EXPERIENCE

REQUIRED SKILLS

Bac + 4/5 minimum in Management, Finance, Banking, Currency or other similar discipline
Minimum experience of three (03) years in a similar position or five (05) years as an Account Manager in the banking sector
Bilingualism (French – English) would be an asset.

Knowledge
* Good knowledge of financial analysis
* Good knowledge of banking products
Know-how
* Mastery of banking techniques
* Mastery of commercial techniques
* Good writing skills
* Mastery of office applications (Microsoft PowerPoint – Excel – Word)
Soft skills
* Integrity / probity
* Leadership / autonomy / innovation
* Organization / method / rigor
* Results orientation
* Analysis / synthesis
* Relational ease / listening skills

Submission of Applications

Send your curriculum vitae to rh.recrutement@banqueatlantique.net no later than Monday October 2, 2023, specifying in the subject line “ Head of Yaoundé / Douala Agency.

Any application received through a channel other than that indicated will not be considered.

Three weeks after this date, if you have not been contacted, please consider that your application has not been accepted.

Human Resources Department
General Management