Recruitment Notice: 02 Assistant Case Managers – UNHCR

Assistant Case Manager – UNHCR

Date: 13-Apr-2023

Location: Mokolo et Mora, Cameroon

Company: Plan International

The Organization

Plan International is an independent development and humanitarian organization that advances children’s rights and equality for girls.

We believe in the power and potential of every child. But this is often suppressed by poverty, violence, exclusion and discrimination. And it’s girls who are most affected.

Working together with children, young people, our supporters and partners, we strive for a just world, tackling the root causes of the challenges facing girls and all vulnerable children.

We support children’s rights from birth until they reach adulthood. And we enable children to prepare for – and respond to – crises and adversity. We drive changes in practice and policy at local, national and global levels using our reach, experience and knowledge.

We have been building powerful partnerships for children for over 85 years, and are now active in more than 80 countries.

JOB PROFILE

Title: Assistant Case Manager
Department: Disaster Risk Management
Reporting to: Child Protection Officer/Case Supervisor
Work Location: Mokolo and Mora
Travel Required: Yes
Number of Positions: 02
Effective Date: April 2023 Grade: B

POSITION PURPOSE:

Working in 54 developing countries across Africa, Asia and the Americas, Plan International aims to reach as many people as possible. children, especially those who are excluded or marginalized, with high quality programs that bring lasting benefits by increasing one’s income, working in partnership with others and operating effectively. Plan International is an independent humanitarian and development organization that advances children’s rights and equality for girls. Plan International is committed to meeting the needs of children affected by situations of
Faced with the current humanitarian crisis in the Far North region of Cameroon, Plan International is committed to providing adequate humanitarian assistance, protection, education and quality psychosocial support. Its operations are implemented in the key sectors of Protection (Child Protection and GBV), Education, Nutrition, Health, Wash, Livelihoods, etc. in coordination with other humanitarian organizations and government supervisory structures.
With new funding from UNHCR in the area of ​​child protection. Plan International Cameroon in its Maroua PIIA will implement between January and December 2023, the Project: Education-Child Protection in the Far North Cameroon and food security, for the Sub-delegation of Maroua in the region of the far north. As part of this project, the Assistant Case Manager is responsible for the effective and efficient implementation of activities at the field level under the technical supervision of the officer in charge of child protection in emergency situations. . He is also responsible for the design/review and the effective and efficient implementation of GBV and child protection activities at the field level. Besides,

ROLE DIMENSIONS:

The incumbent of this position is responsible for the effective and efficient implementation in the field (refugee camps and out of camp) of protection activities, including gender-based violence (GBV) and the protection of children in situations of conflict. emergency, in accordance with Plan International’s emergency humanitarian response in the Far North region “ERP”, UNHCR’s Multi-Year Strategic Plan 2022-2026, guidelines and strategies for the protection response to refugee children and others under the UNHCR mandate applicable in Cameroon. The Case Management Assistant, will provide case management services in collaboration and under the supervision of the Protection Officer/Case Supervisor and will participate in case management conferences in the Minawao refugee camp,
The Assistant Case Manager will work directly with the Child Protection Officer/Case Supervisor, community outreach workers, Child Friendly Space Facilitators, members of Community Child Protection Mechanisms, sectoral at district level, administrative and local authorities, other humanitarian actors in the area, refugee camp managers and IDP sites, etc. to ensure proper implementation of planned GBV and child protection activities. He/she will participate in technical project coordination, support and advocacy with the local specific protection group and sub-working groups on child protection and gender-based violence, as well as with ‘

KEY RESPONSIBILITIES AND OUTPUTS:

1. Assessment

• Contribute to the review, assessment and update of the situation of child protection and gender-based violence in the Far North;
• Organize community meetings to prevent and mitigate child protection risks;
• Ensure the identification and management of child protection and GBV cases by providing them with appropriate services adapted to their needs in compliance with standards;
• In collaboration with the protection officer/case supervisor, conduct best interests assessments of children whose cases are under management;
• Identify the capacity building needs of volunteers, mechanisms and community leaders, assess their knowledge and skills and, accordingly, provide learning opportunities through trainings, workshops and/or simulation exercises ;
• Identify the needs for birth certificates at the community level and facilitate the transmission to the civil status services for the establishment of birth certificates;
• Ensure the updating of data on identified cases, birth certificates and assistance in the database.

2. Program design

• Contribute to the process of mapping institutional response support services to gender-based violence and humanitarian child protection in the department;
• Contribute to ensuring that issues of gender, education, sexual and reproductive health, conflict sensitivity and Plan guidelines and international child protection standards are taken into account in data collection and assessments of needs,
• Participate in coordination meetings and CPiE/GBV sub-groups at district level;
• Write and submit weekly and monthly activity reports to the protection officer/case manager supervisor

3. Management and implementation of the response

• Ensure the quality of the implementation of activities and services, as well as compliance with protection standards
• Ensure the implementation of psychosocial support activities carried out in community centers and / or communities
• Provide guidelines community mobilizers in the implementation of participatory community activities, sensitization sessions and campaigns and in general communication with communities;
• Ensure the updating of data in the database.
• Responsible for the correct and quality implementation of the case management component of child protection in emergencies projects.
• Facilitate the identification of separated and unaccompanied children as well as vulnerable children (tools and methods);
• Ensure response to immediate child protection issues while addressing long-term needs.
• Ensure that all documentation, records, reports and logs are retained.
• Ensure that all cases are managed in accordance with the principles of confidentiality and security;
• Ensure that objectives for all case management activities are met.
• Provide community animators with technical sheets to carry out sensitization and monitoring activities of community mechanisms;
• Support the organization of awareness-raising activities by community intermediaries, CFS facilitators and members of community child protection mechanisms for displaced persons and children from host communities;
• Organize the implementation of awareness campaigns and celebration of commemorative days (day of the young girl, children’s rights, international day of the African child, etc.);
• Ensure that cases of vulnerability and abuse are referred to competent humanitarian actors;

4. Monitoring, evaluation, accountability and learning

• Make field visits to targeted communities based on a weekly plan to ensure and monitor the implementation of activities, identify and report to the protection officer, • Ensure assessment, documentation
, proper tracking of all referrals and reporting accordingly;
• Facilitate the coaching of community volunteers on various topics, as indicated in the implementation plan;
• Participate in case conference meetings;
• Monitor the activities of committees to combat gender-based violence, youth committees, girls’ clubs and community relays on the basis of various action plans;
• Ensure with community volunteers the implementation of life skills activities with groups of young people (girls and boys) in the refugee camp and IDP sites, refugee sites and communities of welcome ;
• Identify and report to the Protection Officer/Case Supervisor opportunities, constraints and necessary adjustments;
• Contribute to the monitoring and evaluation of Plan International’s activities in the field of gender-based violence and humanitarian protection of children and relay recommendations to improve the design of the programme;
• Ensure good follow-up of all cases referred and report accordingly to the case supervisor;
• Ensure that Plan International Cameroon’s child protection policy is adhered to and that any concerns are reported.
• In collaboration with the monitoring and evaluation team and other members of the emergency response, support the implementation of the feedback mechanism by capturing and reporting the views of children, young people, members of the community and other partners about Plan International’s work to improve it.

5. Information and Coordination

• Contribute to the reporting of (S)GBV and CPIE Activities according to donor and program requirements, in particular in the implementation of the mobile units project.
• Represent Plan International in the coordination meeting mechanisms of the sub-working group on gender-based violence and child protection, camp management and coordination, at the sub-division level;
• Share all information, quality data and trends of incidents that affect children in time to the child protection specialist in emergencies
6. Human resources and administration

• Supervise community volunteers and space supervisors friends of children in the project’s target areas (in Mayo Tsanaga, Sava);
• Participate in the training and briefing of animators and community workers and other key actors on gender-based violence, child protection in emergencies and/or related issues., • Provide
a technical support to community volunteers in charge of identifying cases of abuse

Problem management:

• The complexity of the problems managed and dealt with and the degree of reflection, analysis and creativity required to resolve them;
• The position requires permanent interventions in camps and in conflict-affected areas, often at risk. This requires staff to exercise caution and respect humanitarian principles, gender and inclusion, gender and security guidelines;
• Decisions can affect the lives of thousands of vulnerable children, donors, staff safety and Plan International’s reputation in the humanitarian sector and in the media.
• Excellent creative leadership skills will be used to correct the implementation of GBV and child protection related activities, in line with the Child Protection minimum standards, directives and guidelines case management and GBV as well as principles and SOPs as is often the case in emergency response.
• He/she will have to work under pressure and accept working conditions in a complex and multidimensional context.

Communications and Labor Relations:
 
Key Internal Contacts

Protection Officer/Case Supervisor; the project manager; Emergency Child Protection Specialist, Child Safeguarding Officer and Program Participants, HR, ERM, M&E, Finance Officer and other staff emergency response team, Plan staff.

Main contacts External

The camp manager, local authorities, refugee representatives, agents of the departmental delegation of social affairs and MINIPROFF, other humanitarian partners working in the area and sub-working groups, in particular those working in the sector GBV and CPIE, service providers and community structures,

Reports to Protection Officer/Case Supervisor

KNOWLEDGE, SKILLS AND BEHAVIORS REQUIRED TO ACHIEVE JOB OBJECTIVES:

EXPERIENCE

• Bachelor’s degree in social sciences, law, education or related field with good knowledge of established international child protection standards and CPIE principles can be an advantage;
• Minimum 2 years of relevant professional experience in the protection sector
• Be able to speak one of the local languages, mainly Fulfulde, Hausa, or any local language of the Far North region;
• Practical and relevant experience of emergency operations and case management of GBV and child protection
• Experience of participatory approaches to child protection and GBV in emergencies, including the centered approach on survivors, community outreach and the best interests of the child.
• Experience of community work in refugee camps or IDP sites and the multidimensional context of one of the departments affected by the conflict in the Far North of Cameroon (Mayo Tsanaga and Mayo Sava) is an asset.

KNOWLEDGE AND SKILLS

• Good knowledge and understanding of humanitarian principles and established international standards in child protection is an asset.
• Demonstrable technical expertise in implementing GBV and child protection related activities.
• Strong technical knowledge in general protection (eg protection monitoring, case management, psychosocial support activities);
• Interpersonal and communication skills
• Strong report writing skills
• Strong planning and organizational skills
• Excellent written and verbal communication skills.
• Leadership and good team spirit
• Very effective networking and interpersonal skills.
• Efficient and timely delivery of project activities and other outputs (reports, etc.).
• Commitment to child and youth safeguarding, code of conduct, AEP, child protection, gender equality and participation.
• Ability to assess best practices, document and disseminate lessons learned.
• Excellent computer skills (Microsoft Office, including Word, Excel, Power Point, Windows, Teams, etc;)
• Ability to network with basic structures

BEHAVIORS AND ATTITUDES:

• Respect and non-discriminatory attitude
• Adhere to the policies of safeguarding, child protection and reporting standards;
• Committed to Plan International’s strategy and values ​​and adherence to humanitarian principles,
• Aware of own strengths and weaknesses and proactive in using feedback,
• Working reliably and with integrity and making a clear commitment to the code UNHCR conduct on refugees and other persons of concern to UNHCR;
• Ability to function effectively under extreme circumstances, including stress, high security risks and difficult living conditions. Work and live flexibly, adaptable and resilient.
• Be Aware and Sensitive of Self and Others: Demonstrate gender and diversity awareness and sensitivity.
• Be aware of own strengths and weaknesses and proactive in using feedback,
• Have the experience and ability to live and work in diverse cultural contexts in a culturally appropriate manner. Have the ability to make an accurate self-assessment, especially in stressful and volatile security contexts.
• Preparation to live and work in fragile security environments.

PHYSICAL ENVIRONMENT AND REQUIREMENTS

• Work intensively in the field: The protection officer will spend at least 90% of his time in the field as part of the implementation and monitoring of activities;
• Periods of intense work at any time of the day.
• Work in several areas and on the move frequently.

LEVEL OF CONTACT WITH CHILDREN: HIGH

• Frequent interaction in and out of camp with refugee children and others of concern to UNHCR.

PLAN INTERNATIONAL’S VALUES IN PRACTICE

We are open and accountable

• Promotes a culture of openness and transparency, including with sponsors and donors.
• Holds self and others accountable to achieve the highest standards of integrity.
• Consistent and fair in the treatment of people.
• Open about mistakes and keen to learn from them.
• Accountable for ensuring we are a safe organization for all children, girls & young people

We strive for lasting impact

• Articulates a clear purpose for staff and sets high expectations.
• Creates a climate of continuous improvement, open to challenge and new ideas.
• Focuses resources to drive change and maximize long-term impact, responsive to changed priorities or crises.
• Evidence-based and evaluates effectiveness.

We work well together

• Seeks constructive outcomes, listens to others, willing to compromise when appropriate.
• Builds constructive relationships across Plan International to support our shared goals.
• Develops trusting and ‘win-win’ relationships with funders, partners and communities.
• Engages and works well with others outside the organization to build a better world for girls and all children.

We are inclusive and empowering

• We empower our staff to give their best and develop their potential
• We respect all people, appreciate differences and challenge equality in our programs and our workplace
• We support children, girls and young people to increase their confidence and to change their own lives.

Location: Mokolo & Mora

Closing Date: 15th April 2023

Apply ONLY online via the form available at:

https://jobs.plan-international.org/job/Mokolo-et-Mora-Assistant-Gestionnaire-des-Cas-UNHCR-QC/921648201/